If you’re having trouble with the CCEW app, here are some common issues and how to resolve them. Most problems can be solved with these step-by-step solutions.

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PDF download issues

If the PDF isn’t downloading, follow these steps in order:
1

Check your login status

Make sure you’re signed in to your account. You need to be logged in to download PDFs.
You can verify your login status by looking for your name in the top navigation.
2

Check your download limit

Free accounts are limited to 3 downloads per month. If you’ve reached your limit, you’ll need to upgrade to a Pro account to download more forms.
You can check your remaining downloads in your account settings.
3

Validate your form

Make sure all the required fields in the form are filled out correctly. The “Validate Form” button can help you find any errors.
Forms with validation errors cannot be downloaded until all issues are resolved.
4

Check browser settings

Pop-up blockers or ad-blocker extensions can sometimes interfere with downloads. Try disabling them for this site.
Try using an incognito/private browsing window to test if extensions are causing the issue.
5

Try a different browser

If you’re still having trouble, try using a different browser (such as Chrome, Firefox, Safari, or Edge) to see if that resolves the issue.
Our app is tested and optimized for the latest versions of all major browsers.

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Sign-in problems

If you’re having trouble signing in, try these solutions:

Check email address

Make sure you’re using the correct email address you signed up with.

Try a different sign-in method

If you signed up using a Google account, make sure you’re using the “Sign in with Google” option.

Reset password

Use the “Forgot Password” link if you can’t remember your password.

Clear browser data

Clear your browser cache and cookies if you’re experiencing persistent issues.

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Website loading issues

If the website isn’t loading correctly, follow these steps:
1

Clear browser cache

Sometimes, old data stored in your browser can cause issues. Clearing your cache and cookies can help resolve these issues.
Use Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) to access browser settings.
2

Update your browser

Make sure you’re using the latest version of your web browser.
Internet Explorer and other outdated browsers are not supported.
3

Try a different browser

If you’re still having trouble, try using a different browser to see if that resolves the issue.
We recommend Chrome, Firefox, Safari, or Edge for the best experience.

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Still need help?

If you’re still having trouble after trying these steps, please contact us at [email protected] for assistance.
When contacting support, please include as much detail as possible, such as:
  • The browser you’re using and its version
  • The steps you’ve already tried
  • Any error messages you’ve seen
  • Screenshots if possible
This will help us resolve your issue more quickly.

Email support

Send us a detailed email with your issue and we’ll get back to you within 24 hours.

FAQ section

Check our frequently asked questions for quick answers to common issues.