Free accounts get 3 downloads per month permanently, with optional Pro upgrades for unlimited access and advanced features.
Creating an account
1
Click sign in
Click the “Sign in” button in the top right corner of the page.
The sign-in button is always visible in the navigation bar.
2
Choose sign-up method
You can sign up using your email address or your Google account.
Using a Google account is the fastest way to sign up and provides additional
security.
3
Complete registration
Follow the prompts to complete your account creation.
Account creation takes less than 30 seconds and requires only basic information.
Viewing your profile
To access your account management, click on your profile picture in the top right corner to open your user profile modal. From here, you can manage all aspects of your account and access different sections.Account overview
View your current subscription plan, download usage, and account status at a glance.
Completed forms
Access your saved forms history and manage form data preferences (when enabled).
Draft forms
Manage cloud draft auto-save preferences and access your work-in-progress forms (Pro feature).
Billing
View subscription details, payment methods, and billing history for Pro accounts.
Profile settings
Manage saved installer and tester profiles for quick form completion.
Download usage tracking
Your account automatically tracks PDF download usage:- Free accounts
- Pro accounts
- Monthly limit: 3 downloads per month
- Reset date: First day of each calendar month
- Usage display: Shows downloads used and remaining
- Limit reached: Upgrade prompts when limit exceeded
Upgrading to pro
If you need more than 3 downloads per month, you can upgrade to a Pro account for unlimited downloads.1
Access upgrade option
Click the “Upgrade to Pro” button on your profile page.
You can also access upgrade options from the billing section.
2
Choose your plan
Select between monthly ($7/month) or annual ($5/month) billing.
Annual billing saves you 29% compared to monthly billing.
3
Complete payment
Enter your payment details securely through our Stripe integration.
All payments are processed securely and you can cancel anytime.
Pro features
Unlimited downloads
Download as many CCEW certificates as you need without monthly restrictions.
Smart address search
Google Maps-powered address autocomplete with visual map verification for accurate property addresses.
NSW licence lookup
Real-time licence verification using the official NSW government database with rate limiting for fair usage.
Saved profiles
Save one installer and one tester profile with automatic profile saving and quick prefilling for maximum efficiency.
Cloud draft auto-save
Automatically save work-in-progress forms to the cloud every few seconds as you type, with cross-device synchronisation.
Complete form history
Access all your saved forms without the 3-form limit applied to Free accounts.
Priority support
Faster response times and priority handling for technical support requests.
Privacy and data management
Form data preferences
Control how your form data is handled at different stages:1
Access Completed Forms
In your user profile modal, click on “Completed Forms” to access completed form data preferences.
2
Configure completed form saving
Use the “Save form data” toggle to enable or disable automatic saving of completed forms.
When enabled, only completed forms (with downloaded PDFs) are automatically saved.
3
Access Draft Forms (Pro only)
Click on “Draft Forms” to manage cloud draft auto-save preferences.
4
Configure draft auto-save (Pro)
Use the “Save draft form data” toggle to enable automatic cloud saving of work-in-progress forms.
Draft auto-save works every few seconds as you type and allows cross-device editing.
5
Manage existing data
When disabling either feature, choose to keep or delete existing saved data.
Deleted form data cannot be recovered, so consider your needs carefully.
Data control options
What data is stored
What data is stored
- Account information: Email, authentication tokens, subscription status
- Profile data: Installer/tester profiles you choose to save (encrypted)
- Usage tracking: Download counts and activity timestamps
- Saved forms: Completed form data only if preference is enabled (encrypted)
- Draft forms: Work-in-progress form data if cloud draft auto-save is enabled (Pro feature, encrypted)
What data is never stored
What data is never stored
- Customer information: Unless you explicitly save completed forms
- Payment details: Handled by Stripe, never stored by CCEW
- Incomplete drafts: Only saved if cloud draft auto-save is enabled and you’re on Pro
- PDF content: Generated certificates are not stored on our servers
Data deletion options
Data deletion options
- Individual forms: Delete specific saved forms from your history
- Individual drafts: Delete specific draft forms from your Draft Forms section
- Bulk form deletion: Remove all saved forms when disabling the preference
- Bulk draft deletion: Remove all draft forms when disabling auto-save
- Profile deletion: Remove saved installer/tester profiles anytime
- Account deletion: Complete removal of all account data permanently
Account management
Logging out
To log out of your account, click on your name in the top right corner of the page and select “Log out”.You’ll remain logged in until you manually log out or clear your browser data.
Deleting your account
You can delete your account and all associated data at any time from your account settings page.This action is permanent and cannot be undone. All your saved profiles, form
history, and subscription information will be permanently removed.
1
Access account settings
Go to your profile and select “Account Settings”.
2
Find delete option
Scroll to the bottom of the settings page to find the delete account option.
3
Confirm deletion
You’ll be asked to confirm your decision before the account is permanently deleted.
Make sure you have backed up any important data before proceeding.