Account and billing
Billing and subscription
Understand CCEW pricing, payment methods, invoices, and how to manage your subscription.
This page explains everything you need to know about CCEW billing, subscription plans, payment methods, invoices, and how to manage your account.
Subscription plans
Free plan
Free: $0/monthDownloads: 3 per month
Features: Basic form completion, account management, email support
Best for occasional users or those just getting started.
Pro plan
Pro: $5/month (annual billing)Downloads: Unlimited Features: Smart address autocomplete, NSW licence lookup, prefill saved profiles
Annual billing saves you 20% compared to monthly billing.
Managing your subscription
1
Upgrade to Pro
- Go to your Profile page.
- Click Upgrade to Pro.
- Choose monthly or annual billing.
- Enter your payment details securely (Stripe).
- Enjoy unlimited downloads and Pro features!
Upgrade is instant and you can cancel anytime.
2
Downgrade to Free
- Go to your Billing page.
- Click Cancel Subscription.
- Confirm your choice.
You’ll keep Pro access until the end of your billing period, then revert
to Free.
3
Update payment method
- Go to your Billing page.
- Click Edit Payment Method.
- Enter new card details.
All payments are processed securely via Stripe.
4
Download Invoices & Receipts
- Go to your Billing page.
- Click View Invoices.
- Download any invoice or receipt as PDF for your records.
Invoices are available for all Pro payments.
Payment methods
Credit & Debit Cards
Visa, Mastercard, American Express, and all major debit cards are accepted.
Secure Payments
All payments are processed securely via Stripe. Your card details are never
stored on our servers.
You can update your payment method at any time from your Billing page.
Refunds and guarantees
We offer a 30-day money-back guarantee. If you’re not satisfied with your Pro
subscription, contact us at
[email protected] for a full
refund—no questions asked.
Cancelling your subscription will remove access to Pro features after your
current billing period ends. You’ll keep any downloads already used this
month.
Billing FAQ
How do I get an invoice or receipt?
How do I get an invoice or receipt?
Invoices and receipts are available for all Pro payments. Go to your Billing
page and click View Invoices to download PDFs for your records.
Can I switch between monthly and annual billing?
Can I switch between monthly and annual billing?
Yes! You can change your billing cycle at any time from your Billing page.
Annual billing saves you 20%.
What happens if my payment fails?
What happens if my payment fails?
You’ll receive an email notification and we’ll retry the payment. If payment
continues to fail, your Pro access may be paused until payment is updated.
How do I update my card details?
How do I update my card details?
Go to your Billing page and click Edit Payment Method to update your
card securely.
How do I cancel my subscription?
How do I cancel my subscription?
Go to your Billing page, click Cancel Subscription, and confirm.
You’ll keep Pro access until the end of your billing period.
Do you offer refunds?
Do you offer refunds?
Yes! We offer a 30-day money-back guarantee for all new Pro subscriptions.
Contact support for a full refund if you’re not satisfied.
Is my payment information secure?
Is my payment information secure?
Absolutely. All payments are processed via Stripe, a PCI-compliant provider.
Your card details never touch our servers.