Getting started
Frequently asked questions
Common questions about CCEW forms, the tool, and account features
Here are some common questions about the CCEW app, organized by topic for easy navigation.
What is a CCEW?
What is a CCEW?
A Certificate of Compliance for Electrical Work (CCEW) is a mandatory legal document in New South Wales required for most types of electrical work. It serves as a declaration by the licensed electrician that the work has been completed, inspected, and tested to ensure it complies with all relevant safety standards, including AS/NZS 3000 (the Australian Wiring Rules) and applicable Australian Standards.
When is a CCEW required?
When is a CCEW required?
A CCEW is required for almost all electrical installation work, including new
installations, alterations, additions, and repairs. It must be completed and
given to the customer and the electricity distributor within the required
timeframe. Some minor work may be exempt, but when in doubt, it’s always safer
to provide a CCEW.
Who can issue a CCEW?
Who can issue a CCEW?
Only a licensed electrical contractor or a qualified electrician employed by
that contractor is authorised to complete, sign, and issue a CCEW. The licence
holder is personally responsible for the accuracy of the information and the
compliance of the work.
What information is required on a CCEW?
What information is required on a CCEW?
A CCEW must contain comprehensive details including: contractor and
electrician details (names, licence numbers), customer information, property
address, a detailed description of the electrical work performed, test results
for safety checks, and compliance declarations. All information must be
accurate and legible.
What are the consequences of not having a CCEW?
What are the consequences of not having a CCEW?
Failing to provide a CCEW when required can result in significant penalties, including fines up to $22,000 and licence suspension. It can also void insurance claims related to the electrical work, create liability issues, and may require the work to be re-inspected and certified at additional cost.
Using the tool
Is this an official government tool?
Is this an official government tool?
No. This is an independent, professional tool designed to help NSW electricians create CCEW forms efficiently. It is not affiliated with, or endorsed by, any NSW government agency like Fair Trading or SafeWork NSW. The generated PDF is formatted to meet official requirements, but you are responsible for the accuracy of the information you provide.
Is the generated certificate legally compliant?
Is the generated certificate legally compliant?
The PDF generated by our tool is formatted to mirror the official NSW CCEW
layout and includes all mandatory fields as per current regulations. However,
compliance is your responsibility. Always double-check that the information
you’ve entered is accurate and that the completed form meets all current legal
and local requirements before signing and issuing it.
How is my data and my clients' information kept secure?
How is my data and my clients' information kept secure?
We use industry-standard security practices including encryption and secure
data storage. Your client and job-specific data is processed securely, and for
users with accounts, profile data (like your name and licence number) is
stored encrypted in our database. We never share your data with third parties
and you can delete your account and data at any time.
How does saving a profile work?
How does saving a profile work?
When you’re logged in, you can save multiple installer and tester profiles.
This information is stored securely and linked to your account. The next time
you fill out a form, you can load any saved profile instantly, saving
significant time and reducing typos. Pro users can save unlimited profiles.
Do I need an account to use this tool?
Do I need an account to use this tool?
You can fill out and preview CCEW forms without an account. However, to
download the completed PDF, you need to create a free account. This gives you
3 downloads per month at no cost, plus the ability to save your installer and
tester profiles for faster form completion.
What are the smart lookup features?
What are the smart lookup features?
Pro users get access to smart address autocomplete that speeds up property
address entry, and NSW licence lookup tools that help verify electrician
licence details. These features save time and reduce errors when filling out
forms.
What happens if I make a mistake on the form?
What happens if I make a mistake on the form?
The generated PDF is a final document and cannot be edited directly. If you find a mistake, simply return to the web form, correct the information, and generate a new, updated PDF. Your form data is automatically saved as you type, so corrections are easy to make.
Account and pricing
How does the account system work?
How does the account system work?
You can fill out and preview CCEW forms without an account. However, to download the completed PDF, you need to create a free account. Free accounts get 3 downloads per month and allow you to save your installer and tester profiles. Pro accounts get unlimited downloads plus smart lookup features.
What's the pricing? Is the free plan really free?
What's the pricing? Is the free plan really free?
Yes, there’s no catch. Creating an account and using up to 3 downloads per
month is completely free forever. For users who need more downloads, we offer
a Pro plan at 5/month if paid annually) with unlimited
downloads, smart address/licence lookup, and unlimited saved profiles. No
setup fees, no contracts.
What extra features do Pro users get?
What extra features do Pro users get?
Pro users get unlimited downloads, smart address autocomplete, NSW licence
lookup tools, unlimited saved installer/tester profiles, and access to new
features as they’re released. It’s designed for busy electricians who need
efficiency and reliability.
Can I cancel my Pro subscription anytime?
Can I cancel my Pro subscription anytime?
Yes, you can cancel your Pro subscription anytime through your account billing
page. You’ll continue to have Pro access until the end of your current billing
period, then automatically return to the free plan with 3 downloads per month.
What payment methods do you accept and do you offer refunds?
What payment methods do you accept and do you offer refunds?
We accept all major credit cards and debit cards through our secure Stripe
payment processing. We offer a 30-day money-back guarantee - if you’re not
satisfied with Pro, contact us at [email protected] for a full refund, no
questions asked.
Do you offer annual billing discounts?
Do you offer annual billing discounts?
Yes! Pro users can save 29% by choosing annual billing at 60) instead of $7/month on the monthly plan. You can switch between monthly and annual billing anytime through your account.
Technical support
The PDF isn't downloading. What should I do?
The PDF isn't downloading. What should I do?
First, ensure you’re signed in and haven’t exceeded your download limit. Then check that all required fields are complete. If your browser is blocking downloads, check your pop-up blocker settings and temporarily disable ad-blocker extensions. Try a different browser (Chrome, Firefox, Safari, or Edge) if the problem persists.
Which web browsers are supported?
Which web browsers are supported?
Our tool is tested and optimised for the latest versions of Google Chrome,
Mozilla Firefox, Apple Safari, and Microsoft Edge. For the best experience, we
recommend keeping your browser updated. Internet Explorer and other outdated
browsers are not supported.
Can I use this tool offline?
Can I use this tool offline?
You need an internet connection to load the tool, log in, and download PDFs.
While you can fill out forms offline once loaded, an internet connection is
required to save profiles, sync data, and generate the final PDF download.
How do I delete my account and data?
How do I delete my account and data?
You can delete your account and all associated data through your account
settings page. This action is permanent and cannot be undone. All your saved
profiles, form history, and subscription information will be permanently
removed.
How do I provide feedback or suggest a new feature?
How do I provide feedback or suggest a new feature?
We’re constantly improving based on user feedback. Contact us at [email protected] to send suggestions, report issues, or request features. We appreciate all feedback and use it to make the tool better for everyone.