# Billing and subscription
Source: https://docs.ccew.com.au/account/billing

Understand CCEW pricing, payment methods, invoices, and how to manage your subscription.

This page explains everything you need to know about CCEW billing, subscription plans, payment methods, invoices, and how to manage your account.

## Managing your subscription

<Steps>
  <Step title="Upgrade to pro">
    1. Click your avatar in the top right of the site header.
    2. Select **Account Settings**.
    3. Navigate to the **Subscription** tab.
    4. Click **Upgrade**.
    5. Enter your payment details securely through Stripe.
    6. Enjoy unlimited downloads and Pro features!

    <Check>
      Upgrade is instant and you can cancel anytime.
    </Check>
  </Step>

  <Step title="Downgrade to free">
    1. Click your avatar in the top right of the site header.
    2. Select **Account Settings**.
    3. Navigate to the **Subscription** tab.
    4. Click **Manage billing**.
    5. Click **Cancel Subscription**.
    6. Confirm your choice.

    <Info>
      You'll keep Pro access until the end of your billing period, then revert to Free.
    </Info>
  </Step>

  <Step title="Update payment method">
    1. Click your avatar in the top right of the site header.
    2. Select **Account Settings**.
    3. Navigate to the **Subscription** tab.
    4. Click **Manage billing**.
    5. Click <b>
       Edit Payment Method</b>

       .
    6. Enter new card details.

    <Check>
      All payments are processed securely via Stripe.
    </Check>
  </Step>

  <Step title="Download invoices & receipts">
    1. Click your avatar in the top right of the site header.
    2. Select **Account Settings**.
    3. Navigate to the **Subscription** tab.
    4. Click **Manage billing**.
    5. Click <b>
       View Invoices</b>

       .
    6. Download any invoice or receipt as PDF for your records.

    <Tip>
      Invoices are available for all Pro payments.
    </Tip>
  </Step>
</Steps>

## Your billing portal

Your billing portal is a secure, self-service area where you can manage all aspects of your subscription and payment information. Access it by following these steps:

1. Click your avatar in the top right of the site header
2. Select **Account Settings**
3. Navigate to the **Subscription** tab
4. Click the **Manage billing** button

### What you can do in the billing portal:

<CardGroup cols={3}>
  <Card title="View subscription details" icon="eye">
    See your current plan, billing cycle, next payment date, and usage history.
  </Card>

  <Card title="Update payment methods" icon="credit-card">
    Add, remove, or change credit cards and other payment options securely.
  </Card>

  <Card title="Download invoices" icon="download">
    Access and download PDF copies of all your invoices and receipts.
  </Card>

  <Card title="Manage billing cycle" icon="calendar">
    View your billing cycle and next payment date.
  </Card>

  <Card title="Cancel subscription" icon="x">
    Cancel your Pro subscription with immediate effect or at period end.
  </Card>

  <Card title="View payment history" icon="clock">
    See all past payments, failed payments, and upcoming charges.
  </Card>
</CardGroup>

<Info>
  The billing portal is powered by Stripe, our secure payment processor, and
  provides 24/7 access to manage your account.
</Info>

## Payment methods

<CardGroup cols={2}>
  <Card title="Credit & debit cards" icon="credit-card">
    Visa, Mastercard, American Express, and all major debit cards are accepted.
  </Card>

  <Card title="Secure payments" icon="lock">
    All payments are processed securely via Stripe. Your card details are never
    stored on our servers.
  </Card>
</CardGroup>

<Info>
  You can update your payment method by clicking your avatar → Account Settings
  → Subscription tab → Manage billing.
</Info>

## Cancellations

<Warning>
  Cancelling your subscription will remove access to Pro features after your
  current billing period ends. You'll keep any downloads already used this
  month.
</Warning>

## Billing FAQ

<AccordionGroup>
  <Accordion title="How do download limits work exactly?">
    Download limits apply only to generating final PDF certificates. You can
    preview PDFs unlimited times, edit forms as much as needed, and load saved
    forms without affecting your limit. Only when you click "Download PDF" for a
    completed certificate does it count toward your monthly limit.
  </Accordion>

  <Accordion title="When do download limits reset?">
    Download limits reset on the first day of each calendar month. If you use
    all 3 downloads in January, you'll get 3 new downloads on February 1st. Pro
    users never hit limits regardless of usage.
  </Accordion>

  <Accordion title="What happens to my saved forms if I downgrade?">
    If you downgrade from Pro to Free, you'll only be able to access your 3 most
    recent saved forms. Older forms remain in your account but are hidden until
    you upgrade again. No data is deleted.
  </Accordion>

  <Accordion title="How do I get an invoice or receipt?">
    Invoices and receipts are available for all Pro payments. Click your avatar
    in the top right → Account Settings → Subscription tab → Manage billing,
    then click **View Invoices** to download PDFs for your records. Free
    accounts don't have billing history since there are no charges.
  </Accordion>

  <Accordion title="What happens if my payment fails?">
    You'll receive an email notification and we'll retry the payment
    automatically. If payment continues to fail, your Pro access will be paused
    and you'll revert to Free plan limits until payment is updated.
  </Accordion>

  <Accordion title="How do I update my card details?">
    Click your avatar in the top right → Account Settings → Subscription tab →
    Manage billing, then click **Edit Payment Method** to update your card
    securely.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Click your avatar in the top right → Account Settings → Subscription tab →
    Manage billing, click **Cancel Subscription**, and confirm. You'll keep Pro
    access until the end of your current billing period, then automatically
    revert to the Free plan.
  </Accordion>

  <Accordion title="Is my payment information secure?">
    Absolutely. All payments are processed via Stripe, a PCI DSS Level 1
    compliant provider. Your card details never reach or are stored on our
    servers.
  </Accordion>

  <Accordion title="Are there any setup fees or contracts?">
    No setup fees, no contracts, no hidden charges. Pay only the monthly
    subscription fee and cancel anytime without penalties.
  </Accordion>
</AccordionGroup>

## Need help?

<CardGroup cols={2}>
  <Card title="Contact billing support" icon="mail" href="mailto:support@ccew.com.au">
    Email us for any billing or payment questions. We respond within 24 hours on
    business days.
  </Card>

  <Card title="Account management" icon="user" href="/account/managing-your-account">
    Learn how to manage your account, upgrade, or cancel your subscription.
  </Card>
</CardGroup>


# Managing your account
Source: https://docs.ccew.com.au/account/managing-your-account

Comprehensive guide to creating, managing, and optimising your CCEW account for maximum efficiency and security

You'll need to create a free account to download CCEW forms and access advanced features. Your account provides secure access to download tracking, profile management, subscription controls, and optional form history.

<Info>
  Free accounts get 3 downloads per month permanently, with optional Pro
  upgrades for unlimited access and advanced features.
</Info>

## Creating an account

<Steps>
  <Step title="Click sign in">
    Click the "Sign in" button in the top right corner of the page.

    <Check>
      The sign-in button is always visible in the navigation bar.
    </Check>
  </Step>

  <Step title="Choose sign-up method">
    You can sign up using your email address or your Google account.

    <Tip>
      Using a Google account is the fastest way to sign up and provides additional
      security.
    </Tip>
  </Step>

  <Step title="Complete registration">
    Follow the prompts to complete your account creation.

    <Info>
      Account creation takes less than 30 seconds and requires only basic information.
    </Info>
  </Step>
</Steps>

## Viewing your profile

To access your account management, click on your profile picture in the top right corner to open your user profile modal. From here, you can manage all aspects of your account and access different sections.

<CardGroup cols={2}>
  <Card title="Account overview" icon="user">
    View your current subscription plan, download usage, and account status at a glance.
  </Card>

  <Card title="Completed forms" icon="bookmark">
    Access your saved forms history and manage form data preferences (when
    enabled).
  </Card>

  <Card title="Draft forms" icon="cloud">
    Manage cloud draft auto-save preferences and access your work-in-progress
    forms (Pro feature).
  </Card>

  <Card title="Billing" icon="credit-card">
    View subscription details, payment methods, and billing history for Pro
    accounts.
  </Card>

  <Card title="Profile settings" icon="settings">
    Manage saved installer and tester profiles for quick form completion.
  </Card>
</CardGroup>

### Download usage tracking

Your account automatically tracks PDF download usage:

<Tabs>
  <Tab title="Free accounts">
    * **Monthly limit:** 3 downloads per month
    * **Reset date:** First day of each calendar month
    * **Usage display:** Shows downloads used and remaining
    * **Limit reached:** Upgrade prompts when limit exceeded
  </Tab>

  <Tab title="Pro accounts">
    * **Monthly limit:** Unlimited downloads
    * **Usage tracking:** Download activity logged for billing transparency
    * **No restrictions:** Generate as many certificates as needed
    * **Usage history:** Access detailed download activity logs
  </Tab>
</Tabs>

## Upgrading to pro

If you need more than 3 downloads per month, you can upgrade to a Pro account for unlimited downloads.

<Steps>
  <Step title="Access upgrade option">
    Click the "Upgrade to Pro" button on your profile page.

    <Info>
      You can also access upgrade options from the billing section.
    </Info>
  </Step>

  <Step title="Complete payment">
    Enter your payment details securely through our Stripe integration.

    <Check>
      All payments are processed securely and you can cancel anytime.
    </Check>
  </Step>
</Steps>

### Pro features

<CardGroup cols={2}>
  <Card title="Unlimited downloads" icon="infinity">
    Download as many CCEW certificates as you need without monthly restrictions.
  </Card>

  <Card title="Smart address search" icon="map-pin">
    Google Maps-powered address autocomplete with visual map verification for
    accurate property addresses.
  </Card>

  <Card title="NSW licence lookup" icon="search">
    Real-time licence verification using the official NSW government database with
    rate limiting for fair usage.
  </Card>

  <Card title="Saved profiles" icon="users">
    Save one installer and one tester profile with automatic profile saving and
    quick prefilling for maximum efficiency.
  </Card>

  <Card title="Cloud draft auto-save" icon="cloud">
    Automatically save work-in-progress forms to the cloud every few seconds as
    you type, with cross-device synchronisation.
  </Card>

  <Card title="Complete form history" icon="bookmark">
    Access all your saved forms without the 3-form limit applied to Free accounts.
  </Card>

  <Card title="Priority support" icon="headphones">
    Faster response times and priority handling for technical support requests.
  </Card>
</CardGroup>

## Privacy and data management

### Form data preferences

Control how your form data is handled at different stages:

<Steps>
  <Step title="Access Completed Forms">
    In your user profile modal, click on "Completed Forms" to access completed form data preferences.
  </Step>

  <Step title="Configure completed form saving">
    Use the "Save form data" toggle to enable or disable automatic saving of
    completed forms.

    <Info>
      When enabled, only completed forms (with downloaded PDFs) are automatically
      saved.
    </Info>
  </Step>

  <Step title="Access Draft Forms (Pro only)">
    Click on "Draft Forms" to manage cloud draft auto-save preferences.
  </Step>

  <Step title="Configure draft auto-save (Pro)">
    Use the "Save draft form data" toggle to enable automatic cloud saving of
    work-in-progress forms.

    <Tip>
      Draft auto-save works every few seconds as you type and allows cross-device
      editing.
    </Tip>
  </Step>

  <Step title="Manage existing data">
    When disabling either feature, choose to keep or delete existing saved data.

    <Warning>
      Deleted form data cannot be recovered, so consider your needs carefully.
    </Warning>
  </Step>
</Steps>

### Data control options

<AccordionGroup>
  <Accordion title="What data is stored">
    * **Account information:** Email, authentication tokens, subscription status
    * **Profile data:** Installer/tester profiles you choose to save (encrypted)
    * **Usage tracking:** Download counts and activity timestamps
    * **Saved forms:** Completed form data only if preference is enabled (encrypted)
    * **Draft forms:** Work-in-progress form data if cloud draft auto-save is enabled (Pro feature, encrypted)
  </Accordion>

  <Accordion title="What data is never stored">
    * **Customer information:** Unless you explicitly save completed forms -
      **Payment details:** Handled by Stripe, never stored by CCEW - **Incomplete
      drafts:** Only saved if cloud draft auto-save is enabled and you're on Pro -
      **PDF content:** Generated certificates are not stored on our servers
  </Accordion>

  <Accordion title="Data deletion options">
    * **Individual forms:** Delete specific saved forms from your history
    * **Individual drafts:** Delete specific draft forms from your Draft Forms section
    * **Bulk form deletion:** Remove all saved forms when disabling the preference
    * **Bulk draft deletion:** Remove all draft forms when disabling auto-save
    * **Profile deletion:** Remove saved installer/tester profiles anytime
    * **Account deletion:** Complete removal of all account data permanently
  </Accordion>
</AccordionGroup>

## Account management

### Logging out

To log out of your account, click on your name in the top right corner of the page and select "Log out".

<Info>
  You'll remain logged in until you manually log out or clear your browser data.
</Info>

### Deleting your account

You can delete your account and all associated data at any time from your account settings page.

<Warning>
  This action is permanent and cannot be undone. All your saved profiles, form
  history, and subscription information will be permanently removed.
</Warning>

<Steps>
  <Step title="Access account settings">
    Go to your profile and select "Account Settings".
  </Step>

  <Step title="Find delete option">
    Scroll to the bottom of the settings page to find the delete account option.
  </Step>

  <Step title="Confirm deletion">
    You'll be asked to confirm your decision before the account is permanently deleted.

    <Warning>
      Make sure you have backed up any important data before proceeding.
    </Warning>
  </Step>
</Steps>

## Need help?

<CardGroup cols={2}>
  <Card title="Billing support" icon="credit-card" href="/account/billing">
    Get help with subscription and billing questions.
  </Card>

  <Card title="Contact support" icon="mail" href="mailto:support@ccew.com.au">
    Email us for assistance with account management.
  </Card>
</CardGroup>


# Changelog
Source: https://docs.ccew.com.au/changelog

Stay up-to-date with the latest features, improvements, and bug fixes for the CCEW application.

<Update label="Draft forms" description="August 23, 2025">
  ### Intelligent draft auto-save and management

  * **Cloud Draft Auto-save:** Pro users can now enable automatic cloud saving of work-in-progress forms every few seconds as they type.
  * **Cross-device Synchronisation:** Start a form on one device and seamlessly continue on another with real-time cloud sync.
  * **Draft Management:** View, load, and delete draft forms through a dedicated Draft Forms section in your user profile.
  * **Configurable Retention:** Set draft retention periods from 1 day to 90 days with automatic cleanup of older drafts.
  * **Save Status Indicators:** Real-time feedback showing when drafts are saving, saved, or encountering errors.
  * **Session Persistence:** Each form session maintains a unique identifier for consistent draft updates across page reloads and device switches.
  * **Privacy Controls:** Full control over draft auto-save with options to disable and bulk delete existing drafts.
  * **Seamless Integration:** Works alongside existing saved completed forms feature for comprehensive form workflow management.
</Update>

<Update label="Completed forms" description="August 12, 2025">
  ### Completed form history and management

  * **Saved Forms:** Added the ability to save completed form data to your account for future access and editing.
  * **Form History:** View a table of all your completed forms with completion date, serial number, customer details, and suburb.
  * **Load & Edit:** Reopen any saved form to make changes and generate updated PDFs.
  * **Form Management:** Delete individual forms or bulk delete all saved forms with confirmation dialogs.
  * **Privacy Controls:** Toggle form saving on/off with options to keep or delete existing saved forms.
  * **Tiered Access:** Free users can access their 3 most recent saved forms, while Pro users have unlimited access to their complete form history.
</Update>

<Update label="Official launch" description="August 6, 2025">
  ### Version 1.0

  The CCEW application is now live! This release includes a polished user interface and performance enhancements for a smooth and reliable experience.

  * **Core Functionality:** Create, preview, and download CCEW forms with ease.
  * **Subscription Tiers:** Access the app with a generous Free plan or upgrade to Pro for unlimited downloads.
  * **Profile Management:** Pro users can save and load Installer and Tester profiles to speed up form completion.
</Update>

<Update label="Pro features" description="July 30, 2025">
  ### Smart features & upgrades

  * **NSW Licence Search:** Added a new feature to search for NSW electrical licence numbers directly from the Installer and Tester details sections.
  * **Address Autocomplete:** The address fields now feature Google Maps-powered autocomplete.
  * **Profile Management:** Pro users can now save and prefill their Installer and Tester details.
</Update>

<Update label="User accounts" description="July 22, 2025">
  ### Accounts & subscriptions

  * **User Accounts:** You can now create a free account to track your form usage and manage your details.
  * **Subscription Tiers:** Introduced Free and Pro plans.
  * **Form Auto-saving:** Your form data is now automatically saved to your browser's local storage.
</Update>

<Update label="PDF generation" description="July 15, 2025">
  ### PDF preview & download

  * **PDF Preview:** Added a "Preview PDF" button to see your CCEW before downloading.
  * **PDF Download:** Implemented the core PDF download functionality.
  * **Bug Fixes:** Resolved an issue with special characters in the generated PDF.
</Update>

<Update label="Beta release" description="July 8, 2025">
  ### Initial beta

  * The first version of the CCEW form is available for testing.
  * Includes all form sections and basic validation.
</Update>


# Best practices and pro tips
Source: https://docs.ccew.com.au/examples/best-practices

Learn expert techniques to maximize efficiency, avoid common mistakes, and get the most out of the CCEW app

Go beyond the basics and learn how to get the most out of the CCEW app with these proven best practices and pro tips.

## General workflow

### Complete forms on site

Fill out the CCEW form while you're still on site. This reduces the chance of forgetting crucial details and saves you from having to make a return trip.

<Tip>
  Use the mobile-optimised form interface to complete certificates directly on your phone or tablet.
</Tip>

### Validate before downloading

Always use the "Validate Form" button before downloading. This will run validation across the entire form and highlight any invalid fields, and clear out errors on completed fields. It's a quick way to catch missing required fields and other simple errors.

<Warning>
  Don't skip validation - it only takes a few seconds and can save you from issuing incorrect certificates.
</Warning>

### Review before sending

Use the "Review Form" modal to give everything a final once-over. It's much easier to spot a mistake in the summary view than by scrolling through the entire form preview or download.

<Check>
  The review modal shows all your data in a clean, organised format for easy verification.
</Check>

## Profile management strategies

### Create role-specific profiles

If you work in different capacities (installer vs tester), save separate profiles for each role. This prevents confusion and ensures accuracy.

<Info>
  You can save one installer profile and one tester profile per account.
</Info>

### Keep profiles current

Whenever your licence is renewed or your contact details change, update and re-save your profile. This ensures all future CCEWs are accurate.

<Tip>
  Set calendar reminders to review and update your profiles quarterly and after licence renewals.
</Tip>

### Use profile loading strategically

<Steps>
  <Step title="Load appropriate profile">
    Choose the correct profile for your role on the current job (installer vs tester).
  </Step>

  <Step title="Verify loaded data">
    Always review auto-filled information to ensure it's current and appropriate for the specific job.
  </Step>

  <Step title="Update as needed">
    Make any necessary adjustments for the current job without affecting your saved profile.
  </Step>

  <Step title="Save updates (if permanent)">
    If changes are permanent (like new address or renewed licence), update and re-save your profile.
  </Step>
</Steps>

## Data validation and accuracy

### Customer information

<Steps>
  <Step title="Use address autocomplete">
    Take advantage of Google Maps address autocomplete to ensure accurate addresses.

    <Tip>
      Address autocomplete is a Pro-only feature providing unlimited searches for efficient address entry.
    </Tip>
  </Step>

  <Step title="Verify contact details" stepNumber={2}>
    Double-check phone numbers and email addresses. Typos here can prevent important communications.
  </Step>

  <Step title="Complete customer details" stepNumber={3}>
    Fill in all available customer information to provide complete documentation for regulatory purposes.
  </Step>
</Steps>

### Technical information

<Steps>
  <Step title="Installation details accuracy">
    Ensure all technical specifications (supply characteristics, earthing arrangements, etc.) are accurate and complete.
  </Step>

  <Step title="Test results verification">
    Double-check all test measurements and ensure they meet the required standards before submission.
  </Step>

  <Step title="Compliance checks">
    Review all compliance questions carefully and provide accurate responses based on actual installation conditions.
  </Step>
</Steps>

### Documentation completeness

Before generating your CCEW, verify:

* All mandatory fields are completed
* Technical specifications match the actual installation
* Test results are within acceptable ranges
* Compliance declarations are accurate
* Customer and installer/tester details are correct

<Warning>
  Incomplete or inaccurate information can lead to compliance issues and may require re-inspection.
</Warning>

## Subscription optimisation

### Understanding tier benefits

<Tabs>
  <Tab title="Free tier">
    * 3 PDF downloads per month
    * 3 recent forms saved automatically (opt-in)
    * Manual address entry with validation
    * Basic features best suited for occasional users
  </Tab>

  <Tab title="Pro tier">
    * Unlimited PDF downloads
    * Unlimited form saving and history (opt-in)
    * Smart address autocomplete with unlimited searches
    * NSW licence verification
  </Tab>
</Tabs>

### Making the most of your plan

<Steps>
  <Step title="Free users: Plan your usage">
    Track your monthly PDF downloads and plan important jobs accordingly.
  </Step>

  <Step title="Pro users: Leverage all features">
    Take advantage of smart address autocomplete, licence verification, and unlimited form storage to work more efficiently.
  </Step>

  <Step title="Monitor usage patterns">
    Review your usage patterns to determine if your current plan meets your needs or if an upgrade would be beneficial.
  </Step>
</Steps>

## Compliance and record-keeping

### Create a system for PDFs

Don't just dump your downloaded PDFs into a random folder. Create a clear folder structure (e.g., by year, then by month, then by client) to make it easy to find a specific CCEW later.

<Tip>
  Use consistent naming conventions like "CCEW\_ClientName\_Date\_SerialNumber.pdf"
</Tip>

### Backup your records

Regularly back up your CCEW PDFs to a separate location (e.g., a cloud storage service). These are legal documents, and you're required to keep them for several years.

<Warning>
  CCEW certificates are legal documents that must be retained for compliance purposes. Don't rely on a single storage location.
</Warning>

### Link to common mistakes guide

For a deeper dive into common errors and how to avoid them, [read our full guide on common mistakes](/examples/common-mistakes).

<Info>
  Our blog contains detailed articles on compliance, efficiency tips, and industry best practices.
</Info>

## Troubleshooting and efficiency

### Common workflow issues

* **Address entry difficulties**: Free users use manual fields; Pro users have smart autocomplete available
* **Form not saving**: Ensure you're logged in and have sufficient usage limits (Free: 3 forms, Pro: unlimited)
* **PDF generation errors**: Verify all mandatory fields are completed before generation

### Performance optimisation tips

<Tip>
  Pro users can complete forms more efficiently using address autocomplete and licence verification features.
</Tip>

<Warning>
  Always verify that your PDF has generated correctly before leaving the site, especially for compliance-critical documentation.
</Warning>

### Getting help

* Check our [troubleshooting guide](/support/troubleshooting) for common issues
* Use the feedback system to report bugs or suggest improvements
* Pro users receive priority support for urgent issues

## Advanced features

<CardGroup cols={2}>
  <Card title="NSW licence verification" icon="shield-check" href="/features/licence-search">
    Pro users can verify NSW electrical licence numbers directly from the NSW Government database for accurate compliance.
  </Card>

  <Card title="Smart address autocomplete" icon="map-pin" href="/features/address-search">
    Google Maps powered address search with Australia-specific filtering and unlimited autocomplete suggestions.
  </Card>

  <Card title="Unlimited form storage" icon="database" href="/features/saved-forms">
    Pro users get unlimited form saving with full history, while Free users can save 3 recent forms locally.
  </Card>

  <Card title="Profile auto-save" icon="user-check" href="/features/profiles">
    Profile saving for Pro users ensures your latest details are always available for new forms.
  </Card>
</CardGroup>


# Common questions
Source: https://docs.ccew.com.au/faq

Common questions about CCEW forms, the tool, and account features

Here are some common questions about the CCEW app, organised by topic for easy navigation.

<AccordionGroup>
  <Accordion title="What is a CCEW?">
    A Certificate of Compliance for Electrical Work (CCEW) is a mandatory legal
    document in New South Wales required for most types of electrical work. It
    serves as a declaration by the licensed electrician that the work has been
    completed, inspected, and tested to ensure it complies with all relevant
    safety standards, including AS/NZS 3000 (the Australian Wiring Rules) and
    applicable Australian Standards.
  </Accordion>

  <Accordion title="When is a CCEW required?">
    A CCEW is required for almost all electrical installation work, including
    new installations, alterations, additions, and repairs. It must be completed
    and given to the customer and the electricity distributor within the
    required timeframe. Some minor work may be exempt, but when in doubt, it's
    always safer to provide a CCEW.
  </Accordion>

  <Accordion title="Who can issue a CCEW?">
    Only a licensed electrical contractor or a qualified electrician employed by
    that contractor is authorised to complete, sign, and issue a CCEW. The
    licence holder is personally responsible for the accuracy of the information
    and the compliance of the work.
  </Accordion>

  <Accordion title="What information is required on a CCEW?">
    A CCEW must contain comprehensive details including: electrician details
    (names, licence numbers), customer information, property address, a detailed
    description of the electrical work performed, test results for safety
    checks, and compliance declarations. All information must be accurate and
    legible.
  </Accordion>

  <Accordion title="What are the consequences of not having a CCEW?">
    Failing to provide a CCEW when required can result in significant penalties,
    including fines up to \$22,000 and licence suspension. It can also void
    insurance claims related to the electrical work, create liability issues,
    and may require the work to be re-inspected and certified at additional
    cost.
  </Accordion>
</AccordionGroup>

## Using the tool

<AccordionGroup>
  <Accordion title="Is this an official government tool?">
    No. This is an independent, professional tool designed to help NSW
    electricians create CCEW forms efficiently. It is not affiliated with, or
    endorsed by, any NSW government agency like Fair Trading or SafeWork NSW.
    The generated PDF is formatted to meet official requirements, but you are
    responsible for the accuracy of the information you provide.
  </Accordion>

  <Accordion title="Is the generated certificate legally compliant?">
    The PDF generated by our tool is formatted to mirror the official NSW CCEW
    layout and includes all mandatory fields as per current regulations.
    However, compliance is ultimately your responsibility. Always double-check
    that the information you've entered is accurate and that the completed form
    meets all current legal and local requirements before signing and issuing
    it.
  </Accordion>

  <Accordion title="How is my data and my clients' information kept secure?">
    We use industry-standard security practices including encryption and secure
    data storage. Your client and job-specific data is processed securely, and
    for users with accounts, profile data (like your name and licence number) is
    stored encrypted in our database. We never share your data with third
    parties and you can delete your account and data at any time.
  </Accordion>

  <Accordion title="How does saving a profile work?">
    When you're logged in, you can save an installer profile and a tester
    profile. This information is stored securely and linked to your account. The
    next time you fill out a form, you can load your saved profile instantly,
    saving significant time and reducing typos.
  </Accordion>

  <Accordion title="Do I need an account to use this tool?">
    You can fill out and preview CCEW forms without an account. However, to
    download the completed PDF, you need to create a free account. This gives
    you 3 downloads per month at no cost.
  </Accordion>

  <Accordion title="What are the smart lookup features?">
    Pro users get access to smart address autocomplete that speeds up property
    address entry, and NSW licence lookup tools that help verify electrician
    licence details. These features save time and reduce errors when filling out
    forms.
  </Accordion>

  <Accordion title="What happens if I make a mistake on the form?">
    The generated PDF is a final document and cannot be edited directly. If you
    find a mistake, simply return to the web form, correct the information, and
    generate a new, updated PDF. If you have Form Saving toggled on, you can
    retreive a copy of your previous CCEW to edit it and redownload the
    certificate.
  </Accordion>
</AccordionGroup>

## Account and pricing

<AccordionGroup>
  <Accordion title="How does the account system work?">
    You can fill out and preview CCEW forms without an account. However, to
    download the completed PDF, you need to create a free account. Free accounts
    get 3 downloads per month. Pro accounts get unlimited downloads plus smart
    lookup features and advanced form management.
  </Accordion>

  <Accordion title="What's the pricing? Is the free plan really free?">
    Yes, there's no catch. Creating an account and using up to 3 downloads per
    month is completely free forever. For users who need more downloads, we
    offer an affordable Pro plan with unlimited downloads, smart address/licence
    lookup, and enhanced profile features with quick prefilling. No setup fees,
    no contracts, and no per-circuit pricing.
  </Accordion>

  <Accordion title="How do download limits work exactly?">
    Download limits apply only to generating final PDF certificates. You can
    preview PDFs unlimited times, edit forms as much as needed, and load saved
    forms without affecting your limit. Only when you click "Download PDF" for a
    completed certificate does it count toward your monthly limit of 3 (Free) or
    unlimited (Pro).
  </Accordion>

  <Accordion title="When do download limits reset?">
    Download limits reset on the first day of each calendar month. If you use
    all 3 downloads in January, you'll get 3 new downloads on February 1st. Pro
    users never hit limits regardless of usage.
  </Accordion>

  <Accordion title="What extra features do Pro users get?">
    Pro users get unlimited downloads, smart address autocomplete with Google
    Maps, NSW licence lookup and verification, saved installer and tester
    profiles with quick prefilling, access to unlimited saved forms history, and
    priority support. It's designed for busy electricians who need efficiency
    and reliability.
  </Accordion>

  <Accordion title="Can I cancel my Pro subscription anytime?">
    Yes, you can cancel your Pro subscription anytime through your account
    billing page. You'll continue to have Pro access until the end of your
    current billing period, then automatically return to the free plan with 3
    downloads per month.
  </Accordion>

  <Accordion title="What payment methods do you accept?">
    We accept all major credit cards and debit cards through our secure Stripe
    payment processing.
  </Accordion>
</AccordionGroup>

## Technical support

<AccordionGroup>
  <Accordion title="The PDF isn't downloading. What should I do?">
    First, ensure you're signed in and haven't exceeded your download limit.
    Then check that all required fields are complete. If your browser is
    blocking downloads, check your pop-up blocker settings and temporarily
    disable ad-blocker extensions. Try a different browser (Chrome, Firefox,
    Safari, or Edge) if the problem persists.
  </Accordion>

  <Accordion title="Which web browsers are supported?">
    Our tool is tested and optimised for the latest versions of Google Chrome,
    Mozilla Firefox, Apple Safari, and Microsoft Edge. For the best experience,
    we recommend keeping your browser updated.
  </Accordion>

  <Accordion title="Can I use this tool offline?">
    You need an internet connection to load the tool, log in, and download PDFs.
    While you can fill out forms offline once loaded, an internet connection is
    required to save profiles, sync data, and generate the final PDF download.
  </Accordion>

  <Accordion title="How do I delete my account and data?">
    You can delete your account and all associated data through your account
    settings page. This action is permanent and cannot be undone. All your saved
    profiles, form history, and subscription information will be permanently
    removed.
  </Accordion>

  <Accordion title="How do I provide feedback or suggest a new feature?">
    We're constantly improving based on user feedback. Contact us at
    [support@ccew.com.au](mailto:support@ccew.com.au) to send suggestions,
    report issues, or request features. We appreciate all feedback and use it to
    make the tool better for everyone.
  </Accordion>
</AccordionGroup>


# Address search
Source: https://docs.ccew.com.au/features/address-search

Smart address autocomplete with Google Maps integration and visual verification for accurate job locations

## Smart address entry with visual verification

CCEW's address search feature provides intelligent autocomplete powered by Google Maps, ensuring accurate property addresses for compliance and record-keeping. The system automatically adapts based on your subscription tier to provide the best experience for all users.

CCEW combines intelligent address autocomplete with visual map verification, helping you quickly enter accurate addresses and verify job locations with confidence.

## Smart address search

### Intelligent autocomplete

CCEW provides different address search experiences based on your subscription tier:

<Tabs>
  <Tab title="Pro users">
    **Smart autocomplete** powered by Google Maps provides:

    * Real-time address suggestions as you type
    * Australia-specific address filtering
    * Automatic field population with properly formatted addresses
    * Visual map verification for selected addresses

    <Check>
      Pro users get the most sophisticated address search with instant autocomplete and map verification.
    </Check>
  </Tab>

  <Tab title="Free users">
    **Manual address entry** with helpful features:

    * Clear address field labels and validation
    * Australian address format guidance
    * Field-by-field completion assistance
    * Full form validation to ensure compliance

    <Info>
      Free users can still enter addresses accurately using the manual fields, with upgrade prompts to access smart autocomplete.
    </Info>
  </Tab>
</Tabs>

<Steps>
  <Step title="Start typing the address">
    **Pro users:** Begin entering the street number and name in any address field. Suggestions will appear as you type.

    **Free users:** Click "Show address fields" to reveal individual address entry fields.
  </Step>

  <Step title="Select or enter the correct address">
    **Pro users:** Click the correct address from the dropdown list. All address fields are automatically populated.

    **Free users:** Fill out each address field manually, ensuring accuracy for compliance requirements.

    <Check>
      Both methods ensure proper formatting for NSW compliance requirements.
    </Check>
  </Step>

  <Step title="Verify with map (Pro feature)">
    **Pro users:** Use the map verification feature to confirm the location visually, then manually adjust any fields if corrections are needed.

    <Tip>
      Click the map icon next to any populated address to see the location on Google Maps.
    </Tip>
  </Step>
</Steps>

### Best practices for address entry

<Tip>
  Start with the street number and name for best results (e.g., "123 Main St").
  This gives the most accurate suggestions.
</Tip>

<Tip>
  Use address verification after entering addresses to confirm you have the
  correct location before travelling to the job.
</Tip>

## Visual address verification

Pro users can visually verify addresses using integrated Google Maps to ensure accuracy before finalising the form.

### Map verification features

<CardGroup cols={2}>
  <Card title="Location confirmation" icon="map">
    See the exact property location on an interactive map to verify the address is correct.
  </Card>

  <Card title="Multiple map types" icon="layers">
    Switch between standard, satellite, and hybrid map views for the clearest view
    of the property.
  </Card>

  <Card title="Zoom controls" icon="search">
    Zoom in to see precise property boundaries and confirm the exact installation
    location.
  </Card>

  <Card title="Address validation" icon="check">
    Instantly verify that the autocomplete selection matches the actual property location.
  </Card>
</CardGroup>

### How to use map verification

<Steps>
  <Step title="Complete address selection">
    Use the smart autocomplete to select an address from the suggestions.
  </Step>

  <Step title="Click the map icon">
    Look for the map icon next to the address field and click it to open the
    verification modal.
  </Step>

  <Step title="Verify the location">
    Check that the map marker appears at the correct property location. Use zoom and map type controls as needed.

    <Warning>
      If the map shows an incorrect location, go back and refine your address selection or enter the address manually.
    </Warning>
  </Step>

  <Step title="Confirm and continue">
    Once verified, close the map modal and continue with your form.
  </Step>
</Steps>

### Interactive map confirmation

When you enter an address using smart search, click the map icon to open a detailed verification view showing the actual property location.

<CardGroup cols={2}>
  <Card title="Satellite imagery" icon="satellite">
    View high-resolution satellite images of the actual property to confirm location and layout.
  </Card>

  <Card title="Street context" icon="map">
    See surrounding streets and neighbourhood context to understand access and
    location.
  </Card>

  <Card title="Property boundaries" icon="square">
    View property boundaries and layout where available from council data.
  </Card>

  <Card title="Access planning" icon="car">
    Check for parking availability, narrow streets, and access considerations.
  </Card>
</CardGroup>

### When to use verification

<AccordionGroup>
  <Accordion title="Unfamiliar locations">
    Before heading to a job in an area you don't know well, check the map to understand property layout and access points.
  </Accordion>

  <Accordion title="Large or complex properties">
    For industrial sites, apartment complexes, or large residential properties,
    aerial view helps you understand scale and locate the correct building.
  </Accordion>

  <Accordion title="Complex addresses">
    When dealing with unit numbers, rear properties, or shared driveways,
    satellite view clarifies the exact location.
  </Accordion>

  <Accordion title="Job preparation">
    Check access considerations, parking availability, and property layout before arriving on site.
  </Accordion>
</AccordionGroup>

### Map features

**Interactive controls:**

* Zoom in/out to see property details or neighbourhood context
* Switch between satellite and street map views
* Full-screen mode for detailed property inspection
* Direct linking to Google Maps for turn-by-turn navigation

**Property information:**

* Accurate positioning using official address coordinates
* Current imagery updated regularly from satellite feeds
* Property boundaries where available from council data
* Surrounding context for neighbourhood understanding

## Benefits for electricians

### Avoid costly mistakes

Never arrive at the wrong property again. Visual confirmation prevents costly mistakes and customer confusion.

<CardGroup cols={2}>
  <Card title="Better job preparation" icon="briefcase">
    Understand property layout before arrival, helping you bring the right equipment and plan your approach.
  </Card>

  <Card title="Professional confidence" icon="shield-check">
    Show customers you're well-prepared by understanding their property layout and
    access requirements.
  </Card>

  <Card title="Time efficiency" icon="clock">
    Reduce travel time with accurate addresses and better route planning using
    verified locations.
  </Card>

  <Card title="Customer service" icon="heart">
    Professional preparation demonstrates attention to detail and commitment to service quality.
  </Card>
</CardGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Address suggestions not appearing">
    * Check your internet connection
    * Try entering fewer characters initially (street number + first few letters)
    * Refresh the page if the problem persists
    * Consider using a different browser if issues continue
  </Accordion>

  <Accordion title="Correct address not in suggestions">
    * Try entering a nearby street or suburb, then edit fields manually - Some new
      developments may not be in Google Maps yet - Use manual entry for rural or
      very new addresses - Double-check spelling and try alternative street name
      formats
  </Accordion>

  <Accordion title="Map verification not loading">
    * Verify internet connection is stable - Check if location services are
      enabled in your browser - Try refreshing the page or clearing browser cache -
      Some very remote locations may have limited satellite imagery
  </Accordion>

  <Accordion title="Rural or unusual addresses">
    * Use manual entry for addresses not found in search
    * Verify all fields carefully for compliance requirements
    * Consider using nearest town or landmark for reference
    * Contact customer to confirm address details if uncertain
  </Accordion>
</AccordionGroup>

## Privacy and data usage

<Info>
  The map feature uses publicly available satellite imagery and address data. No
  personal or private information about properties is accessed or stored.
</Info>

All map data is provided by Google Maps and follows their privacy and usage policies. CCEW does not store or cache any map imagery or location data.

## Related features

<CardGroup cols={2}>
  <Card title="Customer details" icon="user" href="/form-guide/sections/customer">
    How to enter customer addresses using smart search in the CCEW form.
  </Card>

  <Card title="Installation details" icon="zap" href="/form-guide/sections/installation">
    How to enter installation addresses and use verification features.
  </Card>
</CardGroup>


# Draft forms
Source: https://docs.ccew.com.au/features/draft-forms

Automatically save your work-in-progress forms to the cloud with intelligent auto-save and cross-device synchronisation

CCEW's cloud draft auto-save feature automatically saves your in-progress forms to your account as you fill them out. This feature ensures your work is never lost and allows you to seamlessly continue forms across different devices.

<Info>
  Draft auto-save is a **Pro subscription feature** that works alongside your existing saved completed forms. Drafts save your work-in-progress automatically, while saved forms store completed and downloaded forms.
</Info>

## How draft auto-save works

When enabled, the draft auto-save feature:

* **Automatically saves** your form data every few seconds as you type
* **Creates one draft** per form session
* **Updates the same draft** rather than creating multiple versions
* **Works across devices** - start on desktop, continue on mobile
* **Preserves your work** if you accidentally close your browser or lose connection
* **Requires no manual action** - everything happens automatically in the background

### Save timing

The system uses intelligent saving intervals:

* **Edit saves**: Automatically saves a few seconds after you stop typing
* **Periodic saves**: Additional safety net saves every 15 seconds
* **Real-time feedback**: Save status indicator shows when drafts are being saved or have been saved

## Enabling draft auto-save

Draft auto-save is available to Pro subscribers and must be enabled in your account preferences.

<Steps>
  <Step title="Upgrade to Pro (if needed)">
    Draft auto-save requires a Pro subscription. If you're on the free plan, upgrade to Pro first.

    <Card title="Upgrade to Pro" icon="crown" href="/account/billing">
      Get draft auto-save and other Pro features
    </Card>
  </Step>

  <Step title="Access your account settings">
    Click on your profile picture in the top right corner and then click **Manage account** to open your account settings.
  </Step>

  <Step title="Navigate to Draft Forms">
    In the account settings modal, click on **Draft Forms** in the navigation menu.
  </Step>

  <Step title="Enable cloud draft auto-save">
    Toggle the **Save draft form data** switch to enable the feature.

    <Check>
      Once enabled, any new forms you start will automatically save drafts to your account every few seconds.
    </Check>
  </Step>

  <Step title="Configure retention (optional)">
    Set how long drafts should be kept before automatic deletion. Options range from 1 day to 90 days (default is 30 days).
  </Step>
</Steps>

## Managing draft retention

You can control how long draft forms are stored before being automatically deleted.

### Available retention periods

* **1 day** - For temporary work
* **3 days** - Short-term projects
* **7 days** - Weekly projects
* **14 days** - Bi-weekly workflows
* **30 days** - Monthly projects (default)
* **90 days** - Long-term storage

### Setting retention preferences

<Steps>
  <Step title="Go to Draft Forms">
    Open your account settings and navigate to **Draft Forms**.
  </Step>

  <Step title="Locate retention settings">
    Below the auto-save toggle, find the **Draft retention** dropdown (visible when auto-save is enabled).
  </Step>

  <Step title="Select your preferred timeframe">
    Choose how long drafts should be kept. Drafts older than your selected timeframe will be automatically deleted.

    <Warning>
      Changing retention settings affects all existing drafts. Drafts older than your new setting will be removed.
    </Warning>
  </Step>
</Steps>

## Viewing and managing drafts

When you have drafts saved, they appear in a table in your **Draft Forms** section.

### Draft information displayed

Each draft shows:

* **Updated**: When the draft was last saved
* **Customer**: Customer name from the form (if entered)
* **Suburb**: Installation or customer suburb (if entered)
* **Serial**: Installation serial number (if entered)
* **Actions**: Options to load or delete the draft

<Tip>
  Drafts are automatically sorted by last update time, with the most recently modified drafts appearing first.
</Tip>

### Loading draft forms

To continue working on a saved draft:

<Steps>
  <Step title="Access your drafts">
    Go to your account setting's **Draft Forms** section.
  </Step>

  <Step title="Find your draft">
    Locate the draft you want to continue in the **Draft forms** table.
  </Step>

  <Step title="Click to load">
    Click the pencil icon in the **Actions** column.

    <Check>
      The form will open with all your previously entered data, and auto-save will continue from where you left off.
    </Check>
  </Step>
</Steps>

### Deleting individual drafts

To remove a specific draft:

<Steps>
  <Step title="Locate the draft">
    In your **Draft Forms** section, find the draft in the table.
  </Step>

  <Step title="Click delete">
    Click the trash icon in the **Actions** column.
  </Step>

  <Step title="Confirm deletion">
    Click **Delete** in the confirmation dialog.

    <Warning>
      This permanently removes the draft and cannot be undone.
    </Warning>
  </Step>
</Steps>

## Cross-device synchronisation

One of the key benefits of draft auto-save is the ability to work on forms across multiple devices.

### How it works

1. **Start on any device**: Begin filling out a form on your computer, tablet, or phone
2. **Automatic sync**: Your progress is automatically saved to the cloud
3. **Switch devices**: Open CCEW on another device and sign in to your account
4. **Continue seamlessly**: Load your draft and continue exactly where you left off

## Privacy and data handling

Your draft data is handled with the same security standards as completed forms:

* **Encrypted storage** in secure cloud infrastructure
* **Private to your account** - only you can access your drafts
* **Automatic cleanup** based on your retention settings
* **Immediate removal** when you delete your account

### Disabling draft auto-save

When you disable draft auto-save:

1. **New forms** stop auto-saving to the cloud (local storage continues)
2. **Existing drafts** remain accessible until you choose to delete them
3. **Confirmation dialog** lets you keep existing drafts or delete them all

## Troubleshooting

<AccordionGroup>
  <Accordion title="My drafts aren't auto-saving">
    Check that:

    * You have a Pro subscription
    * Cloud draft auto-save is enabled in your Draft Forms preferences
    * You're signed in to your account
    * Your internet connection is stable

    The save status indicator will show "Error" if there are connectivity issues.
  </Accordion>

  <Accordion title="I can't see my draft on another device">
    Ensure that:

    * You're signed in to the same account on both devices
    * The draft was created after enabling cloud auto-save
    * The draft hasn't exceeded your retention period
    * You're looking in the Draft Forms section of your user profile
  </Accordion>

  <Accordion title="My old drafts disappeared">
    This is likely due to:

    * Retention settings automatically deleting old drafts
    * Accidentally bulk-deleting drafts when disabling the feature
    * The drafts exceeding the maximum retention period

    Check your retention settings and consider increasing the timeframe for future drafts.
  </Accordion>

  <Accordion title="The auto-save seems slow or inconsistent">
    Auto-save uses intelligent timing:

    * Waits 2.5 seconds after you stop typing to avoid constant saves
    * Performs safety saves every 15 seconds regardless of typing
    * May be delayed by slow internet connections

    The status indicator shows when saves are in progress or completed.
  </Accordion>

  <Accordion title="Can I manually save drafts?">
    No, draft saving is fully automatic. Manual saves aren't needed or available. The system automatically detects changes and saves them using optimized timing.
  </Accordion>
</AccordionGroup>

## Differences from saved forms

It's important to understand how drafts differ from the existing saved forms feature:

| Feature          | Draft Forms                             | Saved Forms                                 |
| ---------------- | --------------------------------------- | ------------------------------------------- |
| **When saved**   | Automatically while filling out         | When completing and downloading PDF         |
| **Subscription** | Pro only                                | Available to all users                      |
| **Status**       | Work-in-progress                        | Completed forms                             |
| **Retention**    | 1-90 days (configurable)                | Indefinite (until account deletion)         |
| **Purpose**      | Prevent work loss, cross-device editing | Form history and re-editing completed forms |
| **Storage**      | One current version per form session    | Multiple completed forms                    |

Both features work together to provide comprehensive form management for different stages of your workflow.

## Best practices

<CardGroup cols={2}>
  <Card title="Set appropriate retention" icon="calendar">
    Choose a retention period that matches your typical project timeframes. Electrical contractors might prefer 30-90 days for ongoing jobs.
  </Card>

  <Card title="Use across devices" icon="refresh-cw">
    Take advantage of cross-device sync by starting forms on your computer and finishing them on-site with a mobile device.
  </Card>

  <Card title="Watch save indicators" icon="activity">
    Keep an eye on the save status to ensure your work is being preserved, especially in areas with poor connectivity.
  </Card>

  <Card title="Regular cleanup" icon="trash">
    Periodically review and delete draft forms you no longer need to keep your workspace organized.
  </Card>
</CardGroup>


# NSW licence search
Source: https://docs.ccew.com.au/features/licence-search

Verify NSW electrical licence details with real-time database integration, automatic field population, and compliance validation

The NSW Licence Search feature connects directly to the official NSW Government database to verify electrician licence details and automatically populate licence information. This Pro-only feature ensures accuracy and saves time while maintaining compliance.

## What is NSW licence search?

NSW Licence Search connects to the official NSW database to verify electrician licence numbers and automatically fill in licence details including expiry dates, licence holder names, and status information. It's available in both Installer and Tester sections of the CCEW form.

<CardGroup cols={2}>
  <Card title="Real-time verification" icon="wifi">
    Direct integration with NSW Government API provides current, accurate
    licence information from the official database.
  </Card>

  <Card title="Current licences only" icon="shield-check">
    Results are automatically filtered to show only current, active licences for
    compliance assurance.
  </Card>
</CardGroup>

## How to use

<Steps>
  <Step title="Click the search icon">
    In the Installer or Tester Details section, click the magnifying glass icon next to the licence number field.

    <Info>
      Free users will see an upgrade prompt to access this feature.
    </Info>
  </Step>

  <Step title="Enter search criteria">
    Type either:

    * **Licence number** for direct licence lookup
    * **Licence holder name** for name-based searching

    <Tip>
      Use at least 2 characters to start the search. The system supports partial name matching.
    </Tip>
  </Step>

  <Step title="Review search results">
    The system displays matching licences with:

    * Licence holder name and company
    * Licence number and type
    * Expiry date and current status
    * Location information

    <Check>
      Only current, active licences are shown to ensure compliance.
    </Check>
  </Step>

  <Step title="Select the correct licence">
    Choose the correct licence from the search results. The system will auto-fill:

    * Licence number (properly formatted)
    * Licence expiry date
    * Licence holder details

    <Warning>
      Always verify the selected licence belongs to the correct person before proceeding.
    </Warning>
  </Step>

  <Step title="Verify and continue">
    Review the auto-filled information and make any necessary manual adjustments before completing your form.
  </Step>
</Steps>

## Benefits

<CardGroup cols={2}>
  <Card title="Reduce errors" icon="check">
    Eliminate typos and incorrect licence numbers that could cause compliance
    issues.
  </Card>

  <Card title="Save time" icon="clock">
    Auto-fill licence details instead of manually entering each field.
  </Card>

  <Card title="Ensure compliance" icon="shield">
    Verify licence validity and expiry dates from the official database.
  </Card>

  <Card title="Professional" icon="star">
    Present accurate, verified information to customers and regulators.
  </Card>
</CardGroup>

## Best practices

<Tip>
  Always verify the licence details after auto-filling, especially for licences
  that may have been recently renewed or updated.
</Tip>

<Warning>
  If a licence search returns no results, double-check the licence number or
  contact the licence holder to verify the correct number.
</Warning>

## Troubleshooting

<AccordionGroup>
  <Accordion title="The licence number isn't found">
    Verify the licence number is correct and current. Some recently issued
    licences may take time to appear in the database.
  </Accordion>

  <Accordion title="Search is slow or not working">
    Check your internet connection. If the problem persists, try refreshing the
    page or using manual entry.
  </Accordion>

  <Accordion title="The licence details seem incorrect">
    Contact the licence holder to verify their current details, as the database
    may not reflect recent changes.
  </Accordion>
</AccordionGroup>

## Related docs

<CardGroup cols={2}>
  <Card title="Installer details" icon="user" href="/form-guide/sections/installer">
    How to fill out installer information and use licence search.
  </Card>

  <Card title="Tester details" icon="user-check" href="/form-guide/sections/tester">
    How to fill out tester information and use licence search.
  </Card>
</CardGroup>


# Platform benefits
Source: https://docs.ccew.com.au/features/platform-benefits

Fast completion and multi-device compatibility that let you work efficiently anywhere

## Work efficiently from anywhere

CCEW is designed for speed and flexibility, letting you complete professional certificates in under 2 minutes on any device. Whether you're on-site with your phone or in the office on your desktop, CCEW adapts to work the way you do.

## 2-minute completion

### Designed for speed

CCEW's streamlined interface and smart features help you complete certificates faster than ever, without sacrificing accuracy or compliance.

<Tabs>
  <Tab title="New installation">
    **Average: 90 seconds**

    * Customer details: 20 seconds
    * Installation details: 30 seconds
    * Test results: 40 seconds

    Pre-filled installer details and smart defaults make completion incredibly fast.
  </Tab>

  <Tab title="Re-inspection">
    **Average: 45 seconds**

    * Load existing job: 10 seconds
    * Update test results: 25 seconds
    * Finalise certificate: 10 seconds

    Existing job data means you only need to update test results and compliance checks.
  </Tab>

  <Tab title="Maintenance work">
    **Average: 75 seconds**

    * Customer details: 15 seconds
    * Work description: 35 seconds
    * Testing and compliance: 25 seconds

    Focused workflow for maintenance makes documentation quick and efficient.
  </Tab>
</Tabs>

### Speed features

<CardGroup cols={2}>
  <Card title="Pre-filled information" icon="user-check">
    Your installer and company details are remembered, so you never enter them again.
  </Card>

  <Card title="Smart defaults" icon="zap">
    Common selections are pre-filled based on typical electrical work patterns.
  </Card>

  <Card title="Logical flow" icon="arrow-right">
    Form follows the natural progression of how you think about the job.
  </Card>

  <Card title="Real-time validation" icon="scan-eye">
    Catch issues as you type, preventing time-consuming corrections later.
  </Card>
</CardGroup>

### Professional efficiency

* **Instant PDF generation** - certificates ready in 2-3 seconds
* **One-click email creation** - professional customer communication ready to send
* **Offline capability** - complete certificates even without internet
* **No waiting** - everything processed locally for maximum speed

## Multi-device compatibility

### Work from any device

CCEW works perfectly on your phone at the job site, tablet in the van, or desktop in the office. Generate professional certificates wherever you need them.

<Card title="Pro Tip: Cloud Draft Auto-save" icon="cloud">
  **Pro users can start forms on one device and seamlessly continue on another.** Draft auto-save keeps your work synchronised across all devices, so you can begin a form on your desktop and finish it on-site with your mobile device.
</Card>

<Tabs>
  <Tab title="Mobile phone">
    **Perfect for on-site completion**

    * Complete certificates while still at the customer's location
    * Use device camera for photos and digital signatures
    * Instantly email certificates to customers before leaving
    * Works offline when mobile internet is poor
    * Fits in your pocket with your other essential tools
    * **Pro benefit**: Continue drafts started on other devices

    **Benefits:**

    * Immediate customer service and satisfaction
    * No need to return to office for paperwork
    * Professional impression with instant delivery
  </Tab>

  <Tab title="Tablet">
    **Great for vehicle-based work**

    * Larger screen makes data entry faster and more comfortable
    * Perfect for van-based mobile offices and site visits
    * Better screen size for reviewing and checking details
    * Ideal for customer demonstrations and explanations
    * Comfortable for longer form completion sessions
    * **Pro benefit**: Access drafts started on other devices with full sync

    **Benefits:**

    * Enhanced productivity in mobile work environments
    * Professional presentation during customer interactions
    * Reduced eye strain for extended use
  </Tab>

  <Tab title="Desktop/laptop">
    **Excellent for office administration**

    * Full keyboard enables fastest possible data entry
    * Large screen perfect for managing multiple certificates
    * Best experience for bulk operations and reporting
    * Comfortable for extended work and administrative sessions
    * Easy integration with existing office workflows
    * **Pro benefit**: Start forms that can be completed on mobile devices later

    **Benefits:**

    * Maximum productivity for office-based work
    * Best experience for administrative tasks
    * Comfortable for extended sessions
  </Tab>
</Tabs>

### Responsive design features

<AccordionGroup>
  <Accordion title="Adaptive interface">
    * **Touch-friendly controls** automatically appear on mobile devices
    * **Keyboard shortcuts** available on desktop for power users
    * **Optimised layouts** automatically adjust for each screen size
    * **Readable text** maintains clarity at any zoom level
  </Accordion>

  <Accordion title="Consistent experience">
    * **Same features** available on all devices without compromise -
      **Synchronised data** when working across multiple devices - **Familiar
      interface** maintains consistency across platforms - **Professional output**
      identical regardless of device used
  </Accordion>

  <Accordion title="Device-specific optimisations">
    * **Camera integration** on mobile devices for photos and signatures
    * **Gesture support** for tablets and touch devices
    * **Keyboard navigation** optimised for desktop productivity
    * **Battery efficiency** optimised for mobile device usage
  </Accordion>
</AccordionGroup>

## Productivity benefits

### Work the way that suits you

* **On-site completion** provides immediate customer service
* **Mobile flexibility** lets you work efficiently between jobs
* **Office productivity** supports administrative workflows
* **Consistent quality** regardless of where or how you work

### Business advantages

<CardGroup cols={2}>
  <Card title="Customer service" icon="heart">
    Complete and deliver certificates while still on-site for maximum customer satisfaction.
  </Card>

  <Card title="Time efficiency" icon="clock">
    Eliminate return trips to office and reduce administrative overhead.
  </Card>

  <Card title="Professional image" icon="award">
    Consistent, professional presentation across all customer interactions.
  </Card>

  <Card title="Flexibility" icon="globe">
    Work from anywhere without compromising quality or compliance.
  </Card>
</CardGroup>

## Professional PDF output

### Technical specifications

CCEW generates professional certificates with:

* **PDF/A-1b format** for long-term archival and compliance
* **300 DPI resolution** for crisp printing and digital sharing
* **Optimised file size** (150-200 KB) for efficient storage and email delivery
* **Text-searchable content** for easy document management
* **Consistent formatting** matching official NSW CCEW templates

### Performance optimization

* **Local processing** eliminates server delays and upload requirements
* **Instant generation** in under 3 seconds on any device
* **Works offline** so you can generate certificates without internet
* **Memory efficient** handles complex certificates smoothly

| Device type       | Generation time    | File quality    |
| ----------------- | ------------------ | --------------- |
| Modern smartphone | 2-3 seconds        | Full resolution |
| Tablet            | 1-2 seconds        | Full resolution |
| Desktop computer  | Less than 1 second | Full resolution |

<Tip>
  The combination of speed and device flexibility means you can provide better
  customer service while reducing your administrative workload.
</Tip>

<Info>
  All platform benefits work together - fast completion on any device with
  consistent professional results every time.
</Info>


# Installer and tester profiles
Source: https://docs.ccew.com.au/features/profiles

How to save and use installer and tester profiles to speed up CCEW form completion.

Installer and tester profiles let you save your details once and quickly populate future CCEW forms. This saves significant time and reduces errors.

## What are profiles?

Profiles store your installer and tester information (name, licence details, address, contact info) so you don't have to re-enter them for every CCEW form. You can save one installer profile and one tester profile per account. They're securely stored and linked to your account.

<Info>
  All users can save profiles. Pro users get additional features like quick
  prefilling and automatic profile saving.
</Info>

## How to save a profile

<Steps>
  <Step title="Fill out your details">
    Complete the Installer or Tester Details section with your information.
  </Step>

  <Step title="Click Save Profile">
    Click the "Save Profile" button in the profile section.
    <Check>Your details are encrypted and securely stored.</Check>
  </Step>

  <Step title="Confirm the save">
    Review the information and confirm to save your profile.
  </Step>
</Steps>

## How to use a profile

<Steps>
  <Step title="Click Prefill Profile">
    In the Installer or Tester Details section, click "Prefill Profile".

    <Info>
      Quick prefilling is a Pro feature. Free users can save profiles but need
      to manually copy information.
    </Info>
  </Step>

  <Step title="Automatic prefilling">
    Pro users: All fields will be auto-filled instantly with your saved profile
    data.
  </Step>

  <Step title="Review and edit">
    Always review the auto-filled information and make any necessary changes
    before submitting.
  </Step>
</Steps>

## Managing profiles

<CardGroup cols={2}>
  <Card title="Edit profile" icon="pencil">
    Update your saved profile whenever your details change (licence renewal,
    address change, etc.).
  </Card>

  <Card title="Delete profile" icon="trash">
    Remove your saved profile if you no longer need it or want to start fresh.
  </Card>
</CardGroup>

<Info>
  You can save one installer profile and one tester profile per account. Each
  profile can be updated or replaced as needed.
</Info>

## Pro features

<CardGroup cols={2}>
  <Card title="Quick prefilling" icon="zap">
    Pro users can instantly prefill forms with saved profile data using the
    "Prefill Profile" button.
  </Card>

  <Card title="Automatic saving" icon="save">
    Pro users automatically save profile data when completing forms, keeping
    information up to date.
  </Card>
</CardGroup>

<Info>
  Free users can save profiles but need to manually enter information each time.
  Upgrading to Pro enables instant prefilling and automatic profile updates.
</Info>

## Best practices

<Tip>
  Update your profiles whenever your licence is renewed or contact details
  change to ensure accuracy.
</Tip>

<Warning>
  Always review auto-filled information before submitting a CCEW form to ensure
  it's current and accurate.
</Warning>

<Info>
  Set a calendar reminder to review and update your profiles quarterly.
</Info>

## Troubleshooting

<AccordionGroup>
  <Accordion title="My profile isn't saving">
    Check that all required fields are completed. Ensure you're logged into your
    account. Each user can save one installer and one tester profile.
  </Accordion>

  <Accordion title="I can't prefill my profile">
    Profile prefilling is a Pro feature. Free users can save profiles but need
    to manually copy the information. Consider upgrading to Pro for instant
    prefilling.
  </Accordion>

  <Accordion title="Profile details are outdated">
    Update your profile with current information, especially licence expiry
    dates. Pro users get automatic profile updates when completing forms.
  </Accordion>

  <Accordion title="I can't see my saved profiles">
    Make sure you're logged into the same account where you saved the profiles.
    You can have one installer and one tester profile per account.
  </Accordion>
</AccordionGroup>

## Related docs

<CardGroup cols={2}>
  <Card title="Installer details" icon="user" href="/form-guide/sections/installer">
    How to fill out installer information and manage profiles.
  </Card>

  <Card title="Tester details" icon="user-check" href="/form-guide/sections/tester">
    How to fill out tester information and manage profiles.
  </Card>

  <Card title="Account management" icon="settings" href="/account/managing-your-account">
    Learn how to manage your account and profiles.
  </Card>

  <Card title="Billing and subscription" icon="credit-card" href="/account/billing">
    Understand Pro features and profile limits.
  </Card>
</CardGroup>


# Saved forms
Source: https://docs.ccew.com.au/features/saved-forms

Store, manage, and edit completed CCEW forms with intelligent privacy controls

CCEW's saved forms feature allows you to store completed form data securely, access your form history, and reload previous forms for editing or reference.

<Info>
  Forms are automatically saved when you complete and download them, provided the save forms preference is enabled. This only applies to completed forms, not drafts.
</Info>

## Enabling saved forms

You can control whether your completed form data is saved to your account through the **Save form data** preference in your account settings.

<Steps>
  <Step title="Access your account settings">
    Click on your profile picture in the top right corner and then click **Manage account** to open your account settings.
  </Step>

  <Step title="Navigate to Completed forms">
    In the account settings modal, click on **Completed forms** in the navigation menu.
  </Step>

  <Step title="Toggle the save form data setting">
    At the top of the page, you'll see a **Save form data** section with a toggle switch. Click the switch to enable or disable form saving.

    <Info>
      When this setting is enabled, completed form data is stored with your profile. When disabled, sensitive form data is not stored, and you cannot view previously completed forms.
    </Info>
  </Step>
</Steps>

## Viewing saved forms

When form saving is enabled, you'll see a **Saved forms** table in the **Completed forms** section of your account settings that displays all your completed forms.

### Accessing your saved forms

<Steps>
  <Step title="Open your account settings">
    Click on your profile picture in the top right corner and then click **Manage account** to open your account settings.
  </Step>

  <Step title="Navigate to Completed Forms">
    Click on **Completed Forms** in the account settings navigation menu.
  </Step>

  <Step title="View your forms table">
    Below the save preference toggle, you'll see a table of all your saved forms (if any exist).
  </Step>
</Steps>

### Form information displayed

Each saved form shows:

* **Date:** When the form was completed
* **Serial:** The installation serial number
* **Customer:** The customer's first and last name
* **Suburb:** The installation suburb
* **Actions:** Options to load/edit or delete the form

<Tip>
  Forms are automatically sorted by completion date, with the most recent forms
  appearing first.
</Tip>

## Managing saved forms

### Loading and editing forms

To reopen a saved form for editing:

<Steps>
  <Step title="Find your form">
    In your user profile's **Completed Forms** section, locate the form you want to edit in the **Saved forms** table.
  </Step>

  <Step title="Click the edit button">
    Click the pencil icon in the **Actions** column to load the form.

    <Check>
      The form will open in the main form editor with all your previously entered data, allowing you to make changes and generate a new PDF.
    </Check>
  </Step>
</Steps>

### Deleting individual forms

To remove a specific saved form:

<Steps>
  <Step title="Locate the form">
    In your **Completed Forms** section, find the form you want to delete in the **Saved forms** table.
  </Step>

  <Step title="Click the delete button">
    Click the trash icon in the **Actions** column.
  </Step>

  <Step title="Confirm deletion">
    In the confirmation dialog, click **Delete** to permanently remove the form and its data.

    <Warning>
      This action cannot be undone. Once deleted, the form data cannot be recovered.
    </Warning>
  </Step>
</Steps>

### Bulk deletion

If you want to remove all saved forms at once:

<Steps>
  <Step title="Access your Completed Forms">
    Go to your user profile and click on **Completed Forms**.
  </Step>

  <Step title="Disable form saving">
    Turn off the **Save form data** toggle switch.
  </Step>

  <Step title="Choose deletion option">
    When prompted, select **Delete forms** to remove all existing saved forms, or **Keep forms** to retain them while disabling future saving.
  </Step>
</Steps>

## Subscription limitations

### Free plan restrictions

Free plan users have access to their **3 most recent** saved forms.

If you have more than 3 saved forms:

* Only the 3 most recent forms are displayed
* A message shows how many additional forms you have
* An upgrade prompt allows you to access all saved forms

### Pro plan benefits

Pro plan users enjoy:

* **Unlimited saved forms** - no restrictions on how many forms you can save
* **Full form history** - access to all your completed forms regardless of age
* **Enhanced workflow** - perfect for electrical contractors managing multiple jobs

<Card title="Upgrade to Pro" icon="crown" href="/account/billing">
  Get unlimited access to all your saved forms and other Pro features.
</Card>

## Data privacy and security

Your saved form data is:

* **Securely stored** and encrypted
* **Only accessible** to your account
* **Automatically deleted** when you delete your account
* **Not shared** with third parties

<Info>
  You can disable form saving at any time to stop storing new form data while
  keeping existing saved forms, or choose to delete all saved forms for complete
  data removal.
</Info>

## Common questions

<AccordionGroup>
  <Accordion title="What happens to my saved forms if I downgrade from Pro?">
    If you downgrade from Pro to Free, you'll only be able to access your 3 most recent saved forms. Older forms remain in your account but are unavailable until you upgrade again.
  </Accordion>

  <Accordion title="When are forms automatically saved?">
    Forms are automatically saved when you complete them and download the PDF,
    provided the "Save form data" preference is enabled in your Completed Forms
    section.
  </Accordion>

  <Accordion title="Can I export my saved forms data?">
    Currently, you can access your saved forms through the platform and generate
    PDFs from them. Direct data export functionality may be added in future
    updates.
  </Accordion>

  <Accordion title="How long are saved forms kept?">
    Saved forms are kept indefinitely as long as your account remains active and
    the save forms preference is enabled. Pro users have unlimited storage for all
    their forms.
  </Accordion>

  <Accordion title="Will loading saved forms affect my PDF download limit?">
    No, loading and editing saved forms does not count against your monthly PDF download limit. Only generating new PDFs counts toward your usage.
  </Accordion>
</AccordionGroup>


# Smart form features
Source: https://docs.ccew.com.au/features/smart-form-features

Auto-save, serial number helper, and intelligent validation that make CCEW forms reliable and error-free

## Intelligent features for reliable completion

CCEW includes several smart features that work behind the scenes to protect your work, maintain compliance, and prevent errors. These features ensure every certificate is completed accurately and efficiently.

## Auto-save protection

### Never lose your work

Form auto-save automatically protects your progress as you type, ensuring you never lose work due to browser crashes, power outages, or accidental navigation.

<Steps>
  <Step title="Start typing">
    As soon as you begin entering information in any field, auto-save begins working automatically.
  </Step>

  <Step title="Continuous protection">
    Your data is saved locally every few seconds as you type, with no action required.

    <Check>
      Works completely in the background without interrupting your workflow.
    </Check>
  </Step>

  <Step title="Automatic recovery">
    If you close the browser and return later, your data is restored automatically when you return to the form.
  </Step>
</Steps>

### Privacy and security

<CardGroup cols={2}>
  <Card title="Local storage" icon="shield">
    Your form data is stored locally in your browser, not uploaded to our servers.
  </Card>

  <Card title="Your control" icon="lock">
    You can clear saved data anytime through your browser settings or by
    completing the form.
  </Card>

  <Card title="Secure storage" icon="database">
    Auto-save uses your browser's secure local storage system for protection.
  </Card>

  <Card title="No transmission" icon="wifi-off">
    Data is only uploaded when you submit the completed CCEW form.
  </Card>
</CardGroup>

## Serial number helper

### Maintain proper sequence

The serial number helper automatically suggests the next number in your CCEW sequence, helping you maintain proper numbering and compliance with NSW regulations.

<Info>
  Serial numbers must follow the format: \[YourLicenceNumber]\[SequentialNumber]
  (e.g., 444444C001, 444444C002).
</Info>

### How it works

<Steps>
  <Step title="Smart suggestion">
    When you start a new CCEW, the helper suggests the next sequential number based on your previous certificates.
  </Step>

  <Step title="Duplicate prevention">
    The system prevents duplicate numbers and maintains proper sequence
    automatically.
  </Step>

  <Step title="Manual override">
    Accept the suggested number or manually adjust if needed for specific situations.
  </Step>
</Steps>

### Compliance benefits

<Tabs>
  <Tab title="Format compliance">
    Ensures proper licence number format with sequential numbering as required by NSW regulations.
  </Tab>

  <Tab title="Uniqueness guarantee">
    Prevents duplicate serial numbers that could cause traceability and compliance
    issues.
  </Tab>

  <Tab title="Record keeping">
    Maintains sequential records that support proper business documentation
    practices.
  </Tab>

  <Tab title="Audit readiness">
    Sequential numbering supports regulatory audits and business record requirements.
  </Tab>
</Tabs>

## Error-free validation

### Real-time error prevention

CCEW's intelligent validation system catches mistakes and missing information before you submit, ensuring every certificate meets NSW compliance requirements.

### Validation features

<AccordionGroup>
  <Accordion title="Format checking">
    * **Phone numbers** validated for correct Australian format
    * **Email addresses** checked for proper structure
    * **Licence numbers** verified against NSW format requirements
    * **Postal codes** validated for Australian locations
  </Accordion>

  <Accordion title="Range validation">
    * **Test measurements** checked against realistic ranges - **Dates** validated
      for logical sequences and requirements - **Numeric fields** prevented from
      accepting impossible values - **Required selections** enforced for compliance
      fields
  </Accordion>

  <Accordion title="Cross-field validation">
    * **Installation dates** must be before or same as test dates - **Licence
      expiry dates** checked against work completion dates - **Related
      measurements** validated for logical consistency - **Address components**
      verified for completeness
  </Accordion>

  <Accordion title="Compliance verification">
    * **Mandatory fields** clearly identified and enforced
    * **Signature requirements** verified before submission
    * **Safety declarations** confirmed for all work types
    * **Regulatory requirements** checked against current NSW standards
  </Accordion>
</AccordionGroup>

### Error prevention benefits

<CardGroup cols={2}>
  <Card title="Compliance guarantee" icon="shield-check">
    Every submitted certificate meets NSW regulatory requirements automatically.
  </Card>

  <Card title="Professional quality" icon="award">
    Eliminate embarrassing errors that could damage your professional reputation.
  </Card>

  <Card title="Time savings" icon="clock">
    Catch issues immediately instead of discovering problems after submission.
  </Card>

  <Card title="Customer confidence" icon="heart">
    Professional, error-free certificates enhance customer trust and satisfaction.
  </Card>
</CardGroup>

## Working together

These smart features complement each other to create a seamless experience:

* **Auto-save** protects your work while **validation** ensures accuracy
* **Serial number helper** maintains compliance while **validation** prevents submission errors
* **Error prevention** works with **auto-save** to ensure reliable, accurate completion

<Tip>
  These features work automatically in the background, so you can focus on
  completing accurate certificates without worrying about technical details.
</Tip>

<Info>
  All smart features operate locally on your device, maintaining complete
  privacy while providing professional-grade reliability.
</Info>


# Navigating the CCEW form
Source: https://docs.ccew.com.au/form-guide/navigating-the-form

Learn about the form interface, progress tracking, and helpful features like auto-save and validation

The CCEW form is designed to be easy to navigate on both desktop and mobile devices. Here are the key elements and features that will help you move around the form efficiently.

## Form progress tracking

<Tabs>
  <Tab title="Desktop">
    **Desktop sidebar**

    On desktop devices, you'll see a sidebar with common form actions and a "Form Progress" indicator. This shows you how much of the form you've completed and which sections still need your attention.

    <Info>
      The progress bar updates in real-time as you fill out each section.
    </Info>
  </Tab>

  <Tab title="Mobile">
    **Mobile toolbar**

    On mobile devices, a floating toolbar appears at the bottom of the screen. This toolbar contains buttons for the most common actions, such as previewing the form, downloading the PDF, and clearing the form. It also shows your form completion progress.
  </Tab>
</Tabs>

## Form review features

### Review form modal

At any time, you can click the "Review Form" button to open a modal that shows a summary of all the data you've entered. This is a great way to review the form for accuracy before downloading it.

<Warning>
  Always use the review modal before downloading to catch any errors or missing information.
</Warning>

### Save status indicator

The form automatically saves your progress as you type. The save status indicator in the sidebar (desktop) or floating toolbar (mobile) will let you know the current status of your form.

<Check>
  Your data is saved locally in your browser, so you can return to complete forms later.
</Check>

## Form validation

### Real-time validation

The form includes real-time validation that highlights required fields and shows helpful error messages as you type.

<Tip>
  Required fields are marked with a red asterisk (\*) and will show validation messages if left empty.
</Tip>

### Form validation button

Use the "Validate Form" button to check all sections at once and identify any missing required fields or validation errors.

<Info>
  The validation button provides a comprehensive check of your entire form before downloading.
</Info>

## Navigation tips

<CardGroup cols={2}>
  <Card title="Section navigation" icon="navigation">
    Use the section headers to quickly jump between different parts of the form.
  </Card>

  <Card title="Auto-save feature" icon="save">
    Your progress is automatically saved as you type.
  </Card>

  <Card title="Mobile optimisation" icon="smartphone">
    The form is fully optimised for mobile devices with touch-friendly controls.
  </Card>

  <Card title="Keyboard shortcuts" icon="keyboard">
    Use Tab to navigate between fields and Enter to submit sections where applicable.
  </Card>
</CardGroup>

## Helpful features

### Smart address search

Pro users get Google Maps-powered address autocomplete with visual verification to help you quickly find and fill in property addresses.

<Tabs>
  <Tab title="Pro users">
    * **Smart autocomplete:** Real-time address suggestions as you type
    * **Map verification:** Visual confirmation of selected addresses with satellite view.
    * **Auto-population:** All address fields filled automatically
    * **Australia-specific:** Filtered for Australian addresses only

    <Tip>
      Start typing the street number and name for best results with smart autocomplete.
    </Tip>
  </Tab>

  <Tab title="Free users">
    * **Manual entry:** Clear address fields with helpful labels
    * **Validation:** Ensures all required address components are completed

    <Info>
      Free users can still enter addresses accurately using the manual fields.
    </Info>
  </Tab>
</Tabs>

### Profile auto-fill

Save time by storing your installer and tester details for automatic form population:

<CardGroup cols={2}>
  <Card title="Profile saving" icon="save">
    Save current form data as a profile for future use. You can save one installer and one tester profile per account.
  </Card>

  <Card title="Profile management" icon="settings">
    Edit, update, and delete saved profiles from your account settings.
  </Card>
</CardGroup>

### NSW licence lookup

Pro users can verify NSW electrical licence details directly from the form:

<Steps>
  <Step title="Click search icon">
    Look for the magnifying glass icon next to licence number fields in Installer or Tester sections.
  </Step>

  <Step title="Enter search criteria">
    Search by licence number or licence holder name for accurate verification.
  </Step>

  <Step title="Select correct licence">
    Choose from search results to auto-populate licence details including expiry dates.
  </Step>
</Steps>

### Form data management

Control how your forms are stored and accessed at different stages:

<AccordionGroup>
  <Accordion title="Cloud draft auto-save (Pro)">
    Pro users can enable automatic cloud saving of work-in-progress forms. Your draft is saved every few seconds as you type, allowing seamless cross-device editing and preventing data loss.
  </Accordion>

  <Accordion title="Completed form saving">
    When enabled in your preferences, completed forms are automatically saved to your account for future access and editing.
  </Accordion>

  <Accordion title="Form history access">
    Free users can access their 3 most recent saved forms, while Pro users have unlimited access to their complete form history.
  </Accordion>

  <Accordion title="Privacy controls">
    Toggle form saving on/off anytime, with options to keep or delete existing saved forms when disabling. Separate controls for draft auto-save and completed form saving.
  </Accordion>

  <Accordion title="Form loading and editing">
    Reload any saved form or draft to make changes and generate updated PDFs without starting from scratch.
  </Accordion>
</AccordionGroup>


# Certification
Source: https://docs.ccew.com.au/form-guide/sections/certification

Make your legal declaration of compliance and understand the importance of the CCEW serial number and certification statement

This page explains how to make your legal declaration of compliance and understand the importance of the CCEW serial number and certification statement. This is the most critical part of the CCEW, as it carries your personal and professional responsibility.

## CCEW serial number management

Every CCEW requires a unique serial number for regulatory traceability and professional accountability. Proper serial number management is essential for compliance and record-keeping.

### Serial number format and rules

<Steps>
  <Step title="Follow the required format">
    **Format:** `[YourLicenceNumber][SequentialNumber]`
    **Example:** Licence `444444C` → First CCEW: `444444C001`, Second: `444444C002`

    <Info>
      The sequential number should be zero-padded to three digits (001, 002, etc.)
    </Info>
  </Step>

  <Step title="Use the automated helper">
    The platform includes a serial number helper that suggests your next sequential number based on previous CCEWs, reducing errors and maintaining continuity.
  </Step>

  <Step title="Verify before issuing">
    Always double-check the serial number before final submission to avoid duplicates or sequence gaps.

    <Tip>
      Keep a personal log of all CCEW serial numbers issued as a backup reference for your professional records.
    </Tip>
  </Step>
</Steps>

### Serial number best practices

* **Maintain sequence:** Never skip numbers or create duplicates
* **Keep records:** Document every serial number issued with job details
* **Regular review:** Periodically audit your serial number sequence for gaps
* **Backup system:** Maintain offline records independent of digital systems

## Legal compliance declaration

The certification checkbox represents your professional guarantee of compliance and accuracy. This declaration carries significant legal weight and professional responsibility.

### Declaration requirements

<CardGroup cols={2}>
  <Card title="Accuracy certification" icon="list-check">
    Confirm all information provided in the CCEW is true, correct, and complete to the best of your knowledge.
  </Card>

  <Card title="Standards compliance" icon="scale">
    Certify work complies with all applicable standards including Gas and Electricity (Consumer Safety) Act 2017, Regulation 2018, and AS/NZS 3000.
  </Card>
</CardGroup>

### Legal implications and responsibilities

<Warning>
  **Legal Liability:** This declaration is legally binding. False or misleading information can result in:

  * Significant financial penalties
  * Professional licence suspension or cancellation
  * Criminal prosecution for serious breaches
  * Professional reputation and career damage
</Warning>

<Steps>
  <Step title="Pre-declaration review">
    Before checking the compliance box, verify:

    * All technical information is accurate
    * Testing was performed correctly and completely
    * Work meets all applicable standards
    * Documentation is complete and correct
  </Step>

  <Step title="Make the declaration">
    Only check the compliance box when you are completely confident in the accuracy and compliance of the work and documentation.
  </Step>

  <Step title="Final verification">
    After declaration, perform a final review of the completed CCEW before generation to ensure no errors remain.
  </Step>
</Steps>

<Info>
  **Professional Integrity:** Your certification is your professional guarantee of safe, compliant electrical work that protects public safety and maintains industry standards.
</Info>


# Customer
Source: https://docs.ccew.com.au/form-guide/sections/customer

Learn how to fill out customer information and address fields in the CCEW form

This page explains how to fill out the customer information and address fields in the CCEW form. Accurate customer details are essential for compliance and record-keeping.

## Customer contact information

<CardGroup cols={2}>
  <Card title="Required fields" icon="asterisk">
    **First Name** and **Last Name** are required.
  </Card>

  <Card title="Optional fields" icon="info">
    **Company Name**, **Email**, **Mobile Number**, and **Office Number** are optional but recommended for complete records.
  </Card>
</CardGroup>

### Customer information fields

* **First Name:** The customer's first name.
* **Last Name:** The customer's last name.
* **Company Name:** The customer's company name, if applicable.
* **Email:** The customer's email address.
* **Mobile Number:** The customer's mobile phone number.
* **Office Number:** The customer's office phone number.

## Customer address

<CardGroup cols={2}>
  <Card title="Required fields" icon="asterisk">
    Either **Street Number** or **Lot/RMB**, **Street Name**, **Suburb**, **State**, and **Post Code** are required.
  </Card>

  <Card title="Optional fields" icon="info">
    **Floor**, **Unit**, and **Nearest Cross Street** are optional.
  </Card>
</CardGroup>

The customer's address is a required part of the form and must be accurate for compliance purposes.

### Customer address fields

* **Floor:** Enter the floor number if the address is in a multi-storey building (e.g. “Level 2”). Leave blank if not applicable.
* **Unit:** Enter the unit, apartment, or flat number if the property is part of a larger complex (e.g. “Unit 5”, “Apt 12B”). Leave blank for standalone houses or properties without a unit number.
* **Lot / RMB:** Enter the lot number (for new developments or rural land without a formal street number) or the RMB (Roadside Mailbox) number if used in rural areas.
* **Street Number:** Enter the street number of the property (e.g. “24”). For properties with multiple numbers, use formats such as “24–26” or “24A”.
* **Street Name:** Enter the full name of the street (e.g. “George Street”). Do not abbreviate the street type here (e.g. don't use “St”, use "Street)
* **Nearest Cross Street:** Enter the name of the nearest cross street. This helps confirm the location, especially in rural areas or where street numbering is unclear.
* **Suburb:** Enter the suburb or locality of the property (e.g. “Parramatta”).
* **State:** Select the Australian state or territory for the address. For NSW forms, this will usually be NSW, but the field allows for others if needed (e.g. ACT, VIC).
* **Post Code:** Enter the 4-digit Australian postcode for the property (e.g. “2150”). Double-check this matches the suburb for accuracy.


# Equipment
Source: https://docs.ccew.com.au/form-guide/sections/equipment

Document the electrical equipment installed and work performed in the CCEW form

This section documents the specific electrical equipment installed and work performed. Accurate work details are essential for compliance, safety verification, and future maintenance records.

## Equipment installation tracking

For each equipment type, check the installation box to indicate work was performed. This reveals additional fields for detailed specifications.

<CardGroup cols={2}>
  <Card title="Required information" icon="asterisk">
    When equipment is marked as installed, provide **Rating** and **Number
    Installed** for compliance tracking.
  </Card>

  <Card title="Additional details" icon="info">
    Use **Particulars** field for specific equipment details, models, or special
    conditions.
  </Card>
</CardGroup>

## Equipment types

<CardGroup cols={1}>
  <Card title="Switchboard" icon="server">
    Main distribution boards, sub-boards, and meter panels. Include total amp
    rating, number of ways, and specify type (e.g., "TPN 250A Main Board",
    "Single Phase Sub-Board").
  </Card>

  <Card title="Circuits" icon="git-branch">
    New circuit installations and modifications. Document circuit protection
    ratings, types, and note special circuits (RCD protected, RCBO, etc.).
  </Card>

  <Card title="Lighting systems" icon="lightbulb">
    All fixed lighting installations including LED downlights, fluorescent
    fittings, and exterior lighting. Include wattage and control methods
    (switches, dimmers, sensors).
  </Card>

  <Card title="Power outlets" icon="plug">
    General purpose outlets and dedicated circuits including standard GPOs, 15A
    outlets, and three-phase outlets. Note special requirements (weather
    protection, RCD protection).
  </Card>

  <Card title="Fixed appliances" icon="aperture">
    Hardwired electrical equipment such as hot water systems, air conditioning,
    and pool equipment. Include power ratings and connection types.
  </Card>

  <Card title="Generation equipment" icon="battery-charging">
    Solar PV, wind, and micro-hydro systems. Include inverter ratings, AC output
    capacity, and specify grid connection or off-grid configuration.
  </Card>

  <Card title="Energy storage" icon="battery-full">
    Battery systems and backup power installations. Include battery capacity
    (kWh), inverter ratings, and integration with existing or new generation
    systems.
  </Card>
</CardGroup>

## Equipment specification details

For each installed equipment type, provide:

### Rating information

* **Electrical rating:** Voltage, current, and power specifications
* **Protection rating:** Circuit breaker or fuse sizes
* **Environmental rating:** IP ratings for outdoor installations

### Installation quantities

* **Number Installed:** Total units or points installed

### Particulars and specifications

* **Manufacturer and model:** For critical equipment identification
* **Special features:** Smart controls, energy efficiency ratings
* **Environmental conditions:** Outdoor, wet area, hazardous location specifications

<Tip>
  Include model numbers and specific ratings for major equipment like
  switchboards, inverters, and large appliances to assist with future
  maintenance and compliance verification.
</Tip>


# Installation
Source: https://docs.ccew.com.au/form-guide/sections/installation

Learn how to fill out installation address, type, and work details in the CCEW form

This page explains how to fill out the installation address, type, and work details in the CCEW form. Accurate installation details are essential for compliance and network operator requirements.

## Installation address

<CardGroup cols={2}>
  <Card title="Required fields" icon="asterisk">
    Either **Street Number** or **Lot/RMB**, **Street Name**, **Suburb**, **State**, and **Post Code** are required.
  </Card>

  <Card title="Optional fields" icon="info">
    **Property Name**, **Floor**, **Unit**, and **Nearest Cross Street** are optional.
  </Card>
</CardGroup>

The installation address is critical for regulatory compliance and network operator identification.

<Tip>
  **Same as customer address**

  If the installation address matches the customer's address, use the "Same as customer address" checkbox to automatically copy the details.

  For residential installations, the installation and customer addresses are typically identical. Using the copy function saves time and reduces errors.
</Tip>

### Installation address fields

* **Floor:** Enter the floor number if the address is in a multi-storey building (e.g. “Level 2”). Leave blank if not applicable.
* **Unit/Apartment:** Enter the unit, apartment, or flat number if the property is part of a larger complex (e.g. “Unit 5”, “Apt 12B”). Leave blank for standalone houses or properties without a unit number.
* **Lot / RMB:** Enter the lot number (for new developments or rural land without a formal street number) or the RMB (Roadside Mailbox) number if used in rural areas.
* **Street Number:** Enter the street number of the property (e.g. “24”). For properties with multiple numbers, use formats such as “24–26” or “24A”.
* **Street Name:** Enter the full name of the street (e.g. “George Street”). Do not abbreviate the street type here (e.g. don't use “St”, use "Street)
* **Nearest Cross Street:** Enter the name of the nearest cross street. This helps confirm the location, especially in rural areas or where street numbering is unclear.
* **Suburb:** Enter the suburb or locality of the property (e.g. “Parramatta”).
* **State:** Select the Australian state or territory for the address. For NSW forms, this will usually be NSW, but the field allows for others if needed (e.g. ACT, VIC).
* **Post Code:** Enter the 4-digit Australian postcode for the property (e.g. “2150”). Double-check this matches the suburb for accuracy.

## Network connection details

These details help network operators locate and manage the electrical connection:

<Steps>
  <Step title="Connection point identification">
    * **Pit/Pillar/Pole No.:** Reference number for the connection infrastructure
    * **NMI:** National Metering Identifier (10-11 digits from electricity bill)
    * **Meter No.:** Physical meter identification number

    <Info>
      The NMI is found on the customer's electricity bill and uniquely identifies the connection point.
    </Info>
  </Step>

  <Step title="Metering information">
    * **AEMO Metering Provider ID:** Recommended for advanced metering installations
  </Step>
</Steps>

## Installation classification and scope

### Installation type

Select the applicable installation type as different AS/NZS 3000 requirements may apply.

* **Residential:** Domestic dwellings, units, townhouses
* **Commercial:** Offices, retail spaces, restaurants
* **Industrial:** Factories, warehouses, manufacturing facilities
* **Rural:** Farm properties, remote installations
* **Mixed Development:** Properties with multiple use types

<Warning>
  Accurate installation type classification is crucial for applying the correct electrical standards and safety requirements.
</Warning>

### Work carried out

Select all applicable work types to accurately describe the electrical work performed:

<CardGroup cols={2}>
  <Card title="New installations" icon="plus">
    * **New Installation:** Complete new electrical systems
    * **Network Connection:** New supply connections
    * **EV Connection:** Electric vehicle charging installations
  </Card>

  <Card title="Existing systems" icon="wrench">
    * **Alteration / Existing:** Modifications to existing installations
    * **Re-Inspection of NC:** Follow-up inspections for non-compliance
  </Card>
</CardGroup>

<Card title="Metering work" icon="gauge">
  * **Installed Meter:** Standard meter installations
  * **Install Advanced Meter:** Smart meter installations
</Card>

<Warning>
  **Re-Inspection of NC:** When selected, you must provide the original Non-Compliance Number for tracking purposes.
</Warning>

### Special conditions

Identify any special conditions that require additional safety measures or specific compliance standards:

* **Over 100 Amps:** High-current installations requiring enhanced safety measures
* **High Voltage:** Installations above standard voltage levels
* **Unmetered Supply:** Direct supply arrangements without standard metering
* **Hazardous Area:** Explosive atmospheres, chemical environments, or dangerous goods storage
* **Off Grid Installation:** Remote or standalone power systems
* **Secondary Power Supply:** Backup or alternative power arrangements

<Info>
  Special conditions often trigger additional inspection requirements and specific compliance standards under AS/NZS 3000.
</Info>

## Network service provider

### Provider selection

<Steps>
  <Step title="Automatic suggestion">
    The system suggests the appropriate distributor based on the installation postcode:

    * **Ausgrid:** Central Coast, Sydney, Hunter regions
    * **Endeavour Energy:** Greater Western Sydney, Blue Mountains, Southern Highlands
    * **Essential Energy:** Regional and rural NSW
  </Step>

  <Step title="Verify and confirm">
    Confirm the suggested provider matches the actual electricity distributor for the specific address.

    <Tip>
      Check the customer's electricity bill to verify the correct distributor if uncertain.
    </Tip>
  </Step>

  <Step title="Contact details">
    **Provider Email:** Enter the specific email address for CCEW submissions. Each distributor has designated email addresses for certificate lodgement.
  </Step>
</Steps>

<Warning>
  Incorrect distributor selection can delay certificate processing and may require resubmission.
</Warning>


# Installer
Source: https://docs.ccew.com.au/form-guide/sections/installer

Learn how to fill out installer information, licence details, and address fields in the CCEW form

This section is for the details of the person who performed the installation. The information you provide here is a legal declaration of your identity and qualifications.

<Warning>
  Working with an expired licence is a serious offence. Always ensure your licence details and expiry dates are correct on every CCEW you issue.
</Warning>

## Installer contact information

<CardGroup cols={2}>
  <Card title="Required fields" icon="asterisk">
    **First Name** and **Last Name** are mandatory fields that must be completed.
  </Card>

  <Card title="Optional fields" icon="info">
    **Email**, **Mobile Number**, and **Office Number** are optional but recommended for complete records.
  </Card>
</CardGroup>

### Field descriptions

* **First Name:** The installer's first name. This is a required field.
* **Last Name:** The installer's last name. This is a required field.
* **Email:** The installer's email address.
* **Mobile Number:** The installer's mobile phone number.
* **Office Number:** The installer's office phone number.

## Installer licence

Providing accurate licence details is crucial. This information is used by regulatory bodies to verify your qualifications.

<CardGroup cols={2}>
  <Card title="Required fields" icon="asterisk">
    **Contractor's Licence No.** and **Licence Expiry** are mandatory fields.
  </Card>

  <Card title="Optional fields" icon="info">
    **Qualified Supervisor's No.** and **Supervisor's Licence Expiry** are optional.
  </Card>
</CardGroup>

### Field descriptions

* **Contractor's Licence No.:** The installer's contractor's licence number.
* **Licence Expiry:** The expiry date of the contractor's licence.
* **Qualified Supervisor's No.:** The qualified supervisor's number, if applicable.
* **Supervisor's Licence Expiry:** The expiry date of the supervisor's licence.

## Installer address

<CardGroup cols={2}>
  <Card title="Required fields" icon="asterisk">
    Either **Street Number** or **Lot/RMB**, **Street Name**, **Suburb**, **State**, and **Post Code** are required.
  </Card>

  <Card title="Optional fields" icon="info">
    **Floor**, **Unit**, and **Nearest Cross Street** are optional.
  </Card>
</CardGroup>

### Installer address fields

* **Floor:** Enter the floor number if the address is in a multi-storey building (e.g. “Level 2”). Leave blank if not applicable.
* **Unit:** Enter the unit, apartment, or flat number if the property is part of a larger complex (e.g. “Unit 5”, “Apt 12B”). Leave blank for standalone houses or properties without a unit number.
* **Lot / RMB:** Enter the lot number (for new developments or rural land without a formal street number) or the RMB (Roadside Mailbox) number if used in rural areas.
* **Street Number:** Enter the street number of the property (e.g. “24”). For properties with multiple numbers, use formats such as “24–26” or “24A”.
* **Street Name:** Enter the full name of the street (e.g. “George Street”). Do not abbreviate the street type here (e.g. don't use “St”, use "Street)
* **Nearest Cross Street:** Enter the name of the nearest cross street. This helps confirm the location, especially in rural areas or where street numbering is unclear.
* **Suburb:** Enter the suburb or locality of the property (e.g. “Parramatta”).
* **State:** Select the Australian state or territory for the address. For NSW forms, this will usually be NSW, but the field allows for others if needed (e.g. ACT, VIC).
* **Post Code:** Enter the 4-digit Australian postcode for the property (e.g. “2150”). Double-check this matches the suburb for accuracy.


# Meters
Source: https://docs.ccew.com.au/form-guide/sections/meters

Record meter installations, load calculations, and supply information for electrical work

This section documents meter changes, load calculations, and supply connection details. Accurate job details are essential for network operator records, billing accuracy, and grid capacity management.

## Meter management

The meter section tracks all metering changes associated with the electrical work, supporting up to 8 meters per job.

<Tip>
  When replacing meters, add both the old meter (status: "Removed") and new meter (status: "Installed") to maintain complete installation records.
</Tip>

### Adding and managing meters

<Steps>
  <Step title="Add meters">
    Click "Add Meter" to create a new meter entry. The system supports up to 8 meters per CCEW.
  </Step>

  <Step title="Set meter status">
    For each meter, select the appropriate status:

    * **Installed:** New meters added during the work
    * **Removed:** Existing meters removed during the work
    * **Existing:** Meters already present and unchanged
  </Step>

  <Step title="Remove unnecessary entries">
    Use the "Remove" button in the top-right corner of any meter card to delete unwanted entries.
  </Step>
</Steps>

### Meter specification details

For each meter entry, provide the following information:

<CardGroup cols={2}>
  <Card title="Identification" icon="id-card">
    * **Meter Number:** Physical meter serial number
    * **Register Number:** Specific register identification
    * **No. of Dials:** Total number of reading dials
  </Card>

  <Card title="Configuration" icon="settings">
    * **Master/Sub Status:** M (Master), S (Sub), or N (None)
    * **Wired as Master/Sub:** Physical wiring configuration
    * **Tariff:** Rate code (e.g., T11, T31, T33)
  </Card>
</CardGroup>

### Common tariff codes

Understanding tariff codes helps ensure accurate billing setup:

<Tabs>
  <Tab title="Residential">
    * **T11:** General domestic supply (single rate)
    * **T31:** Off-peak hot water heating
    * **T33:** Controlled load (pool pumps, storage heating)
  </Tab>

  <Tab title="Commercial">
    * **T20:** Small business single rate
    * **T22:** Demand-based commercial rates
    * **T41:** Large commercial/industrial supply
  </Tab>
</Tabs>

<Info>
  **Meter Reading:** Record the current reading for billing continuity and consumption tracking.
</Info>

## Load and supply assessment

### Load calculation requirements

Accurate load assessment ensures grid stability and compliance with network capacity:

<Steps>
  <Step title="Calculate additional load">
    **Estimated Increase in Load (A/ph):** Calculate the additional electrical load in Amps per phase from new installations.

    <Tip>
      Include all new appliances, lighting, and equipment in your load calculation.
    </Tip>
  </Step>

  <Step title="Assess existing capacity">
    **Is increased load within capacity?** Evaluate whether existing electrical service can handle additional load:

    * **Yes:** Current installation/service capacity is adequate
    * **No:** Service upgrade or load management may be required

    <Warning>
      Exceeding service capacity can cause safety hazards and compliance issues.
    </Warning>
  </Step>

  <Step title="Document connection status">
    **Is work connected to supply?** Indicate current energisation status:

    * **Yes:** New work is connected and operational
    * **No:** Work awaits network operator inspection/connection
  </Step>
</Steps>


# Test report
Source: https://docs.ccew.com.au/form-guide/sections/test-report

Record the results of mandatory safety tests for the CCEW form and ensure compliance with NSW regulations

This page explains how to record the results of mandatory safety tests in the CCEW form and ensure compliance with NSW regulations. Accurate testing and reporting are critical for ensuring the safety and compliance of your work.

## Test date and timing

The test date is mandatory and must reflect when safety tests were actually performed:

<Steps>
  <Step title="Select test date">
    Use the calendar picker or quick buttons ("Yesterday", "Today") to set the test date.
  </Step>

  <Step title="Timing considerations">
    All tests should be completed before certifying the installation to ensure accurate reporting.

    <Tip>
      Plan testing as the final step before energisation to capture the installation's true condition.
    </Tip>
  </Step>
</Steps>

## Mandatory safety tests

All applicable tests must be completed and documented. Use "Check All" to select all tests, or choose individual tests as required:

### Electrical safety tests

<CardGroup cols={1}>
  <Card title="Earthing system integrity" icon="shield-check">
    Verifies main earthing conductor continuity and connections. Essential for
    safety device operation during electrical faults.
  </Card>

  <Card title="Residual current device operational" icon="zap">
    Confirms RCDs and safety switches trip within required timeframes. Critical
    for life-saving protection.
  </Card>
</CardGroup>

### Installation verification tests

<CardGroup cols={1}>
  <Card title="Insulation resistance (MΩ)" icon="activity">
    Measures conductor insulation quality. Minimum 1 MΩ required to prevent
    current leakage and electrical shock hazards.
  </Card>

  <Card title="Visual check suitability of installation" icon="eye">
    Comprehensive visual inspection confirming correct equipment installation,
    environmental compliance, AS/NZS 3000 Wiring Rules compliance, and no
    visible damage or defects.
  </Card>

  <Card title="Polarity verification" icon="shuffle">
    Ensures correct active, neutral, and earth connections throughout the
    installation. Prevents dangerous cross-connections.
  </Card>
</CardGroup>

### Specialised system tests

<CardGroup cols={1}>
  <Card title="Stand-alone system compliance" icon="globe">
    Verifies off-grid or isolated power systems comply with AS4509 standards for
    safety and performance requirements.
  </Card>

  <Card title="Connection integrity" icon="link">
    Verifies secure terminations in switchboards and equipment to prevent fire
    hazards from loose connections.
  </Card>

  <Card title="Fault loop impedance" icon="zap-off">
    Measures fault current path impedance to confirm protective device
    effectiveness. Required when necessary to ensure adequate fault current for
    timely protection operation.
  </Card>
</CardGroup>

<Info>
  All tests must be performed according to AS/NZS 3000 and relevant Australian
  Standards using calibrated test equipment.
</Info>


# Tester
Source: https://docs.ccew.com.au/form-guide/sections/tester

Learn how to fill out tester information, licence details, and address fields in the CCEW form

This page explains how to fill out tester information, licence details, and address fields in the CCEW form. Accurate tester details are essential for compliance and legal responsibility.

<Tip>
  **Same as installer**

  If the tester is the same person as the installer, you can check the "Tester is same as installer" box to automatically copy the installer's details.

  This saves time and ensures consistency if the same person performed both roles.
</Tip>

## Tester contact information

<CardGroup cols={2}>
  <Card title="Required fields" icon="asterisk">
    **First Name** and **Last Name** are mandatory fields that must be completed.
  </Card>

  <Card title="Optional fields" icon="info">
    **Email**, **Mobile Number**, and **Office Number** are optional but recommended for complete records.
  </Card>
</CardGroup>

### Field descriptions

* **First Name:** The tester's first name. This is a required field.
* **Last Name:** The tester's last name. This is a required field.
* **Email:** The tester's email address.
* **Mobile Number:** The tester's mobile phone number.
* **Office Number:** The tester's office phone number.

## Tester licence

<CardGroup cols={2}>
  <Card title="Required fields" icon="asterisk">
    **Contractor's Licence No.** and **Licence Expiry** are mandatory fields.
  </Card>

  <Card title="Optional fields" icon="info">
    **Qualified Supervisor's No.** and **Supervisor's Licence Expiry** are optional.
  </Card>
</CardGroup>

### Field descriptions

* **Contractor's Licence No.:** The tester's contractor's licence number.
* **Licence Expiry:** The expiry date of the contractor's licence.
* **Qualified Supervisor's No.:** The qualified supervisor's number, if applicable.
* **Supervisor's Licence Expiry:** The expiry date of the supervisor's licence.

## Tester address

The tester's address is a required part of the form. You can fill it out manually or use the smart address search.

<CardGroup cols={2}>
  <Card title="Required fields" icon="asterisk">
    Either **Street Number** or **Lot/RMB**, **Street Name**, **Suburb**, **State**, and **Post Code** are required.
  </Card>

  <Card title="Optional fields" icon="info">
    **Floor**, **Unit**, and **Nearest Cross Street** are optional.
  </Card>
</CardGroup>

### Field descriptions

* **Floor:** Enter the floor number if the address is in a multi-storey building (e.g. “Level 2”). Leave blank if not applicable.
* **Unit:** Enter the unit, apartment, or flat number if the property is part of a larger complex (e.g. “Unit 5”, “Apt 12B”). Leave blank for standalone houses or properties without a unit number.
* **Lot / RMB:** Enter the lot number (for new developments or rural land without a formal street number) or the RMB (Roadside Mailbox) number if used in rural areas.
* **Street Number:** Enter the street number of the property (e.g. “24”). For properties with multiple numbers, use formats such as “24–26” or “24A”.
* **Street Name:** Enter the full name of the street (e.g. “George Street”). Do not abbreviate the street type here (e.g. don't use “St”, use "Street)
* **Nearest Cross Street:** Enter the name of the nearest cross street. This helps confirm the location, especially in rural areas or where street numbering is unclear.
* **Suburb:** Enter the suburb or locality of the property (e.g. “Parramatta”).
* **State:** Select the Australian state or territory for the address. For NSW forms, this will usually be NSW, but the field allows for others if needed (e.g. ACT, VIC).
* **Post Code:** Enter the 4-digit Australian postcode for the property (e.g. “2150”). Double-check this matches the suburb for accuracy.


# Introduction to CCEW
Source: https://docs.ccew.com.au/introduction

Learn about CCEW certificates, the app features, and how to get started creating compliant electrical work certificates in NSW

Welcome to the CCEW application. This comprehensive guide will help you understand how to create, manage, and download your (Certificate of Compliance for Electrical Work) CCEW forms efficiently, ensuring you meet all legal obligations in New South Wales.

## What is a CCEW?

A Certificate of Compliance for Electrical Work (CCEW) is a legal document mandated by the *Gas and Electricity (Consumer Safety) Act 2017* and the *Gas and Electricity (Consumer Safety) Regulation 2018*. It serves as your declaration as a licensed electrician that the electrical work you have performed is safe and complies with the Australian/New Zealand Standard AS/NZS 3000, 'Wiring Rules', and other relevant standards.

<Info>
  Issuing a CCEW is a non-negotiable part of most electrical work in NSW. It
  provides a record for the customer, the network operator (distributor), and
  yourself, and is crucial for safety, compliance, and insurance purposes.
</Info>

## What is the CCEW app?

The CCEW app is a professional tool designed to streamline the process of creating and managing your certificates. It provides an intelligent form interface with smart features, local PDF generation for privacy, and comprehensive account management for busy electricians.

<CardGroup cols={2}>
  <Card title="Smart form completion" icon="pencil" href="/form-guide/navigating-the-form">
    Multi-section form with intelligent validation, auto-save functionality, and
    smart features like address autocomplete and licence lookup.
  </Card>

  <Card title="Professional PDFs" icon="file-text" href="/features/pdf-generation">
    Generate compliant PDF certificates instantly using local processing that
    meets all NSW regulatory requirements.
  </Card>

  <Card title="Privacy-first design" icon="shield" href="/features/pdf-generation">
    Local PDF generation ensures your customer data never leaves your device
    during certificate creation.
  </Card>

  <Card title="Account management" icon="user" href="/account/managing-your-account">
    Secure account system with subscription management, saved profiles, and
    optional form history.
  </Card>
</CardGroup>

## Key features

<Steps>
  <Step title="Intelligent form interface">
    Comprehensive form divided into logical sections with smart validation, auto-save, and helpful guidance to ensure accuracy.

    <Check>
      All sections include real-time validation and contextual help to prevent errors.
    </Check>
  </Step>

  <Step title="Smart address search (Pro)">
    Google Maps-powered address autocomplete with visual map verification to reduce errors and save time.

    <Tip>
      Start typing the street number and name for best results.
    </Tip>
  </Step>

  <Step title="NSW licence lookup (Pro)">
    Real-time licence verification using the official NSW government database for accurate licence details and compliance.
  </Step>

  <Step title="Profile management (Pro)">
    Save installer and tester details to automatically populate future forms. You can save one installer and one tester profile per account.
  </Step>

  <Step title="Local PDF generation">
    Generate professional PDF certificates instantly on your device for complete privacy and compliance.

    <Warning>
      Always review the generated PDF before issuing to ensure accuracy.
    </Warning>
  </Step>

  <Step title="Form history (opt-in)">
    Optionally save completed forms to your account for easy access, editing, and regeneration of certificates.

    <Info>
      Free users can access their 3 most recent saved forms, Pro users get unlimited access.
    </Info>
  </Step>
</Steps>

## Getting started

<Card title="Quick start guide" icon="rocket" href="/quickstart">
  Complete walkthrough from opening the form to downloading your first CCEW
  certificate in under 5 minutes.
</Card>

<Card title="Form navigation guide" icon="navigation" href="/form-guide/navigating-the-form">
  Learn about the form interface, progress tracking, and helpful features like
  auto-save and validation.
</Card>

<Card title="Best practices" icon="star" href="/examples/best-practices">
  Discover pro tips and best practices to maximize efficiency and avoid common
  mistakes.
</Card>


# Quick start guide
Source: https://docs.ccew.com.au/quickstart

Get up and running with CCEW in under 5 minutes. Learn how to create, preview, and download your first certificate

This guide will walk you through creating your first CCEW form from start to finish. You'll be able to generate a compliant certificate in under 5 minutes.

<Steps>
  <Step title="Open the CCEW form">
    Navigate to the [Generate](https://ccew.com.au/generate) page to access the CCEW form. You'll see a multi-section form with fields for all the required information.

    <Check>
      The form is optimised for both desktop and mobile devices.
    </Check>
  </Step>

  <Step title="Fill out each section">
    Complete each section of the form with the relevant details. The form is
    divided into logical sections:

    <CardGroup cols={2}>
      <Card title="Customer details" href="/form-guide/sections/customer">
        Customer name and contact details
      </Card>

      <Card title="Installation details" href="/form-guide/sections/installation">
        Electrical installation information
      </Card>

      <Card title="Equipment" href="/form-guide/sections/equipment">
        Electrical equipment installed
      </Card>

      <Card title="Meters" href="/form-guide/sections/meters">
        Meter information and configuration
      </Card>

      <Card title="Installer details" href="/form-guide/sections/installer">
        Installer licence and contact information
      </Card>

      <Card title="Tester details" href="/form-guide/sections/tester">
        Tester licence and contact information
      </Card>

      <Card title="Test report" href="/form-guide/sections/test-report">
        Electrical testing results and safety checks
      </Card>

      <Card title="Certification" href="/form-guide/sections/certification">
        Final compliance declaration
      </Card>
    </CardGroup>

    <Tip>
      Use the smart address search to quickly fill in property addresses and
      reduce errors.
    </Tip>
  </Step>

  <Step title="Preview your form">
    Once you've filled out the form, click the "Preview PDF" button to see your
    completed CCEW form before downloading.

    <Info>
      The preview shows exactly how your final PDF will look, including all formatting and layout.
    </Info>

    <Warning>
      Always review the preview carefully to ensure all information is accurate before downloading.
    </Warning>
  </Step>

  <Step title="Create an account">
    To download your completed form, you'll need to create a free account. This gives you 3 downloads per month at no cost.

    <Check>
      Account creation is fast and simple, and requires only an email address or Google account.
    </Check>
  </Step>

  <Step title="Generate your PDF certificate">
    Once signed in, click the "Download PDF" button to generate your completed
    CCEW form as a professional PDF certificate.

    <Info>
      PDF generation happens instantly on your device using local processing - no server delays or upload requirements.
    </Info>

    <Check>
      Your certificate will be generated with perfect formatting that meets NSW compliance standards.
    </Check>

    After generation, you can:

    * **Download** directly to your device with intelligent file naming
    * **Email** using automatic templates with customer details pre-filled
    * **Print** with optimised settings for A4 paper
    * \*\*Share \*\*to cloud storage or messaging apps

    <Tip>
      Pro users get unlimited downloads and additional features like address autocomplete and licence lookup.
    </Tip>
  </Step>

  <Step title="Manage your account">
    Access your account settings to track download usage, manage your saved profiles, and update subscription details.

    <Info>
      By default, your form data is not saved to your account. You can toggle form saving on to enable form history, so you can review completed forms later.
    </Info>
  </Step>
</Steps>

## Next steps

<CardGroup cols={2}>
  <Card title="Form navigation guide" icon="navigation" href="/form-guide/navigating-the-form">
    Learn about the form interface, progress tracking, and helpful features.
  </Card>

  <Card title="Best practices" icon="star" href="/examples/best-practices">
    Discover pro tips to maximize efficiency and avoid common mistakes.
  </Card>

  <Card title="Account management" icon="user" href="/account/managing-your-account">
    Learn how to manage your account, profiles, and subscription.
  </Card>

  <Card title="Troubleshooting" icon="life-buoy" href="/support/troubleshooting">
    Find solutions to common issues and get help when needed.
  </Card>
</CardGroup>


# Providing feedback
Source: https://docs.ccew.com.au/support/providing-feedback

Learn how to provide feedback, suggest new features, or report a security issue for the CCEW application.

We're always working to improve the CCEW app, and we appreciate your feedback.

## How to provide feedback

If you have a suggestion for a new feature, or if you've found a bug, please let us know by sending an email to [feedback@ccew.com.au](mailto:feedback@ccew.com.au).

## Reporting a security issue

If you believe you have found a security vulnerability in our app, please report it to us immediately by sending an email to [security@ccew.com.au](mailto:security@ccew.com.au). We take security very seriously and will investigate all reports promptly.


# Troubleshooting guide
Source: https://docs.ccew.com.au/support/troubleshooting

Find solutions to common issues with the CCEW app and get help when you need it

If you're having trouble with the CCEW app, here are some common issues and how to resolve them. Most problems can be solved with these step-by-step solutions.

## PDF download issues

If the PDF isn't downloading, follow these steps in order:

## PDF download issues

If the PDF isn't downloading, follow these steps in order:

<Steps>
  <Step title="Check your login status">
    Make sure you're signed in to your account. You need to be logged in to download PDFs.

    <Check>
      You can verify your login status by looking for your name in the top navigation.
    </Check>
  </Step>

  <Step title="Check your download limit">
    Free accounts are limited to 3 downloads per month. If you've reached your
    limit, you'll need to upgrade to a Pro account to download more forms.
    <Info>You can check your remaining downloads in your account settings.</Info>

    <Tip>
      Remember that previewing PDFs doesn't count toward your limit - only final downloads do.
    </Tip>
  </Step>

  <Step title="Validate your form">
    Make sure all the required fields in the form are filled out correctly. The
    form validation will highlight any errors that need to be fixed.

    <Warning>
      Forms with validation errors cannot be downloaded until all issues are
      resolved.
    </Warning>
  </Step>

  <Step title="Check browser settings">
    Pop-up blockers or ad-blocker extensions can sometimes interfere with
    downloads. Try temporarily disabling them or adding an exception for ccew\.com.au.

    <Info>
      The PDF download opens in a new tab/window, so pop-up blockers may prevent this.
    </Info>
  </Step>

  <Step title="Try a different browser">
    If the issue persists, try using a different browser (Chrome, Firefox, Safari, Edge) to see if it's browser-specific.

    <Check>
      Modern browsers work best - ensure you're using an up-to-date version.
    </Check>
  </Step>

  <Step title="Clear browser cache">
    Sometimes cached files can cause issues. Clear your browser cache and cookies for ccew\.com.au and try again.
  </Step>

  <Step title="Check device storage">
    Ensure your device has sufficient storage space for the PDF download (typically 150-200 KB per certificate).
  </Step>
</Steps>

## Sign-in problems

If you're having trouble signing in, try these solutions:

<CardGroup cols={2}>
  <Card title="Check email address" icon="mail">
    Make sure you're using the correct email address you signed up with.
  </Card>

  <Card title="Try a different sign-in method" icon="key">
    If you signed up using a Google account, make sure you're using the "Sign in
    with Google" option.
  </Card>

  <Card title="Reset password" icon="refresh-cw">
    Use the "Forgot Password" link if you can't remember your password.
  </Card>

  <Card title="Clear browser data" icon="trash-2">
    Clear your browser cache and cookies if you're experiencing persistent issues.
  </Card>
</CardGroup>

## Website loading issues

If the website isn't loading correctly, follow these steps:

<Steps>
  <Step title="Clear browser cache">
    Sometimes, old data stored in your browser can cause issues. Clearing your cache and cookies can help resolve these issues.

    <Tip>
      Use Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) to access browser settings.
    </Tip>
  </Step>

  <Step title="Update your browser">
    Make sure you're using the latest version of your web browser.

    <Warning>
      Internet Explorer and other outdated browsers are not supported.
    </Warning>
  </Step>

  <Step title="Try a different browser">
    If you're still having trouble, try using a different browser to see if that resolves the issue.

    <Info>
      We recommend Chrome, Firefox, Safari, or Edge for the best experience.
    </Info>
  </Step>
</Steps>

## Address search problems

Issues with smart address autocomplete:

<AccordionGroup>
  <Accordion title="Address suggestions not appearing">
    **For Pro users:**

    * Ensure you're logged in to your Pro account
    * Check that you've typed at least 2-3 characters
    * Verify your internet connection for Google Maps access
    * Try refreshing the page if the feature seems unresponsive

    **For Free users:**

    * Address autocomplete is a Pro-only feature
    * Use the manual address fields by clicking "Show address fields"
    * Consider upgrading to Pro for smart autocomplete functionality
  </Accordion>

  <Accordion title="Wrong address suggestions">
    * Start with street number and name for best results (e.g., "123 Main St")
    * Be more specific with suburb names if getting irrelevant results
    * Try alternate spellings or abbreviations (e.g., "St" vs "Street")
    * Use the map verification feature to confirm the correct address
  </Accordion>

  <Accordion title="Map verification not working">
    * Ensure you have an active internet connection
    * Check that Google Maps isn't blocked by your network/firewall
    * Try refreshing the page and attempting verification again
    * Fall back to manual address entry if maps remain unavailable
  </Accordion>

  <Accordion title="Address not in Australia">
    * The address search is restricted to Australian addresses only
    * If you get non-Australian suggestions, be more specific with suburb/state
    * Contact support if you're having issues with valid Australian addresses
  </Accordion>
</AccordionGroup>

## NSW licence search issues

Problems with licence lookup functionality:

<AccordionGroup>
  <Accordion title="Search feature not available">
    * NSW licence search is a Pro-only feature
    * Ensure you're logged in to your Pro account
    * Free users will see upgrade prompts when clicking the search button
    * Check your subscription status in account settings
  </Accordion>

  <Accordion title="No search results found">
    * Verify the licence number is correct and current
    * Try searching by the licence holder's name instead
    * Some recently issued licences may take time to appear in the database
    * Ensure the licence is current and not expired or suspended
  </Accordion>

  <Accordion title="Search is slow or times out">
    * The feature is rate-limited to 10 searches per hour per user
    * Check your internet connection for API access
    * Wait a few minutes and try again if you've hit the rate limit
    * Try a simpler search term (shorter licence number or just last name)
  </Accordion>

  <Accordion title="Incorrect licence details">
    * The search returns official government data - discrepancies may indicate:
      * Recent licence renewal not yet updated in the database
      * Incorrect licence number provided by the licence holder
      * Name/company changes not yet reflected in government records
    * Always verify details with the licence holder if they seem incorrect
  </Accordion>

  <Accordion title="Rate limit exceeded">
    * You can perform up to 10 licence searches per hour
    * This limit resets every hour from your first search
    * For high-volume usage, space out your searches over time
    * Consider manually entering licence details for known electricians
  </Accordion>
</AccordionGroup>

## Saved forms problems

Issues with completed form saving and loading:

<AccordionGroup>
  <Accordion title="Forms not being saved">
    * Check that the "Save form data" preference is enabled in your Completed Forms section
    * Only completed forms (with downloaded PDFs) are automatically saved
    * Ensure you're logged in when completing and downloading forms
    * Draft forms are handled separately through the Draft Forms section (Pro feature)
  </Accordion>

  <Accordion title="Can't access saved forms">
    * Free users can only access their 3 most recent saved forms
    * Pro users have unlimited access to their complete form history
    * Check that form saving was enabled when you completed the forms
    * Verify you're logged into the correct account
  </Accordion>

  <Accordion title="Saved form won't load">
    * Try refreshing the page and attempting to load the form again
    * Check your internet connection for account data access
    * Some very old saved forms may need to be manually re-entered
    * Contact support if important forms won't load properly
  </Accordion>

  <Accordion title="Lost saved forms">
    * Check if form saving was accidentally disabled in your preferences
    * Verify you're logged into the correct account
    * Forms are only saved if the preference was enabled when completing them
    * Deleted forms cannot be recovered - ensure you have PDF copies
  </Accordion>
</AccordionGroup>

## Draft forms problems (Pro feature)

Issues with cloud draft auto-save functionality:

<AccordionGroup>
  <Accordion title="Drafts not auto-saving">
    * Ensure you have a Pro subscription - draft auto-save is a Pro-only feature
    * Check that "Save draft form data" is enabled in your Draft Forms section
    * Verify you're signed in to your account with a stable internet connection
    * Look for the save status indicator in the form - it shows save progress and errors
  </Accordion>

  <Accordion title="Can't see drafts on another device">
    * Ensure you're signed into the same account on both devices
    * Check that the draft was created after enabling cloud auto-save
    * Verify the draft hasn't exceeded your retention period (1-90 days, configurable)
    * Allow a few seconds for synchronisation between devices
  </Accordion>

  <Accordion title="Draft auto-save seems slow">
    * Auto-save uses intelligent timing: 2.5 seconds after you stop typing
    * Additional safety saves occur every 15 seconds regardless of changes
    * Slow internet connections may delay saves - check the status indicator
    * The system avoids excessive saves while you're actively typing
  </Accordion>

  <Accordion title="Lost my draft forms">
    * Check your draft retention settings - old drafts are automatically deleted
    * Verify you didn't accidentally bulk delete drafts when disabling the feature
    * Drafts are only kept for your configured retention period (default 30 days)
    * Look in your Draft Forms section to confirm current retention settings
  </Accordion>

  <Accordion title="Draft loaded with old data">
    * Each form session has a unique identifier for consistent draft updates
    * If you loaded an existing draft or completed form, it adopts that identifier
    * New forms get fresh identifiers to prevent mixing different form sessions
    * Clear your browser cache if you're seeing persistent identifier conflicts
  </Accordion>
</AccordionGroup>

## Profile management issues

Problems with installer and tester profiles:

<AccordionGroup>
  <Accordion title="Can't save profiles">
    * Profile saving requires a user account - ensure you're logged in
    * Fill in at least the essential fields (name and licence number) before saving
    * Each account can save one installer profile and one tester profile
    * Check that all required fields are completed before attempting to save
  </Accordion>

  <Accordion title="Profile won't load">
    * Profile prefilling is a Pro feature - Free users can save profiles but cannot auto-prefill forms
    * Ensure you have a saved profile to load (check your account settings)
    * Try refreshing the page and attempting to load the profile again
    * Some profile data may need to be manually updated if it's very old
    * Verify you're logged into the account that has the saved profile
  </Accordion>

  <Accordion title="Profile data is outdated">
    * Profiles save data exactly as entered - they don't auto-update
    * Update and re-save your profile when licence details change
    * Set calendar reminders to review profiles quarterly
    * Consider saving separate profiles for different roles (installer vs tester)
  </Accordion>

  <Accordion title="Lost profiles after downgrading">
    * Profile access may be limited when downgrading from Pro to Free
    * Your profiles still exist but may not be accessible until you upgrade again
    * Essential profile data is typically still available on Free accounts
    * Contact support if you've lost critical profile information
  </Accordion>
</AccordionGroup>

## Still need help?

If you're still having trouble after trying these steps, please contact us at [support@ccew.com.au](mailto:support@ccew.com.au) for assistance.

<Tip>
  When contacting support, please include as much detail as possible, such as:

  * The browser you're using and its version
  * The steps you've already tried
  * Any error messages you've seen
  * Screenshots if possible

  This will help us resolve your issue more quickly.
</Tip>

<CardGroup cols={2}>
  <Card title="Email support" icon="mail" href="mailto:support@ccew.com.au">
    Send us a detailed email with your issue and we'll get back to you within 24 hours.
  </Card>

  <Card title="FAQ section" icon="help-circle" href="/faq">
    Check our frequently asked questions for quick answers to common issues.
  </Card>
</CardGroup>