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Professional customer communication

CCEW automatically generates professional email templates with your customer’s details and certificate attachment, ready to send directly from your preferred email client. Provide exceptional customer service with instant, professional communication.

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How email templates work

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Automatic generation

When you complete a certificate, CCEW creates a ready-to-send email containing:
  • Professional subject line with job details and customer name
  • Personalised message using customer and job information
  • Certificate PDF automatically attached and ready for delivery
  • Your contact details for follow-up questions

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High-quality PDF attachments

Every email includes a professional PDF certificate with:
  • Consistent formatting matching official NSW CCEW templates
  • High-resolution output (300 DPI) suitable for printing or digital sharing
  • Optimised file size (150-200 KB) for quick email delivery
  • PDF/A-1b format for long-term archival and compliance
  • Intelligent naming like CCEW_Smith_15-George-St-Parramatta_2024-08-07.pdf
All PDF generation happens locally on your device for complete privacy - no customer data is uploaded to external servers.

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One-click email creation

1

Complete certificate

Fill out all required fields and generate your professional PDF certificate.
2

Click email button

CCEW creates a complete email with customer details, professional message, and PDF attachment.
3

Send from your email

Your default email client opens with everything ready - just review and send.

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Email template features

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Customisable content

You can modify the email template to match your business style:
Formal business language suitable for commercial clients and official correspondence.

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Email client integration

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Supported email clients

Works with your preferred email application:

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How integration works

CCEW uses your system’s default email handler to ensure compatibility:
  1. Generate email with all details and attachment
  2. Open default client using system email protocols
  3. Pre-fill all fields including recipient, subject, body, and attachment
  4. Ready to send - review and send immediately

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Template customisation

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Business information

Set up your business details once and they’re included automatically:
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company_name
string
required
Your business name as it should appear in customer emails
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contact_person
string
required
Your name or the name of the primary contact person
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phone_number
string
required
Primary business phone number for customer follow-up
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email_address
string
required
Business email address for customer replies
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signature_block
string
Custom signature block with additional business information

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Message personalisation

Customise the email content for different job types:

New installations

Include information about warranty, maintenance recommendations, and follow-up services.

Maintenance work

Focus on work completed, any issues found, and maintenance schedule recommendations.

Safety inspections

Emphasise compliance status, any safety concerns addressed, and next inspection dates.

Emergency repairs

Highlight urgency of work, temporary vs permanent solutions, and follow-up requirements.

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Professional benefits

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Customer experience

  • Immediate delivery - customers receive certificates while you’re still on-site
  • Professional presentation - consistent, branded communication
  • Complete documentation - all job details clearly explained
  • Easy contact - your details readily available for questions

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Business efficiency

  • Time savings - no manual email composition required
  • Consistency - every customer receives the same professional experience
  • Error reduction - automated details prevent transcription mistakes
  • Professional image - polished communication enhances your reputation

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Email best practices

Review each email before sending to add any job-specific notes or personal touches that strengthen customer relationships.
Save commonly used custom messages as templates in your email client for even faster sending.
Always double-check the customer email address before sending, especially for new customers or complex addresses.

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Follow-up opportunities

Use the email template as a starting point for:
  • Service feedback requests to improve your business
  • Additional services marketing for related electrical work
  • Maintenance reminders for future scheduled work
  • Referral requests from satisfied customers
Email templates respect your privacy - no customer information is stored or transmitted by CCEW. Everything happens locally on your device.