> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ccew.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and subscription

> Understand CCEW pricing, payment methods, invoices, and how to manage your subscription.

This page explains everything you need to know about CCEW billing, subscription plans, payment methods, invoices, and how to manage your account.

## Managing your subscription

<Steps>
  <Step title="Upgrade to pro">
    1. Click your avatar in the top right of the site header.
    2. Select **Account Settings**.
    3. Navigate to the **Subscription** tab.
    4. Click **Upgrade**.
    5. Enter your payment details securely through Stripe.
    6. Enjoy unlimited downloads and Pro features!

    <Check>
      Upgrade is instant and you can cancel anytime.
    </Check>
  </Step>

  <Step title="Downgrade to free">
    1. Click your avatar in the top right of the site header.
    2. Select **Account Settings**.
    3. Navigate to the **Subscription** tab.
    4. Click **Manage billing**.
    5. Click **Cancel Subscription**.
    6. Confirm your choice.

    <Info>
      You'll keep Pro access until the end of your billing period, then revert to Free.
    </Info>
  </Step>

  <Step title="Update payment method">
    1. Click your avatar in the top right of the site header.
    2. Select **Account Settings**.
    3. Navigate to the **Subscription** tab.
    4. Click **Manage billing**.
    5. Click <b>
       Edit Payment Method</b>

       .
    6. Enter new card details.

    <Check>
      All payments are processed securely via Stripe.
    </Check>
  </Step>

  <Step title="Download invoices & receipts">
    1. Click your avatar in the top right of the site header.
    2. Select **Account Settings**.
    3. Navigate to the **Subscription** tab.
    4. Click **Manage billing**.
    5. Click <b>
       View Invoices</b>

       .
    6. Download any invoice or receipt as PDF for your records.

    <Tip>
      Invoices are available for all Pro payments.
    </Tip>
  </Step>
</Steps>

## Your billing portal

Your billing portal is a secure, self-service area where you can manage all aspects of your subscription and payment information. Access it by following these steps:

1. Click your avatar in the top right of the site header
2. Select **Account Settings**
3. Navigate to the **Subscription** tab
4. Click the **Manage billing** button

### What you can do in the billing portal:

<CardGroup cols={3}>
  <Card title="View subscription details" icon="eye">
    See your current plan, billing cycle, next payment date, and usage history.
  </Card>

  <Card title="Update payment methods" icon="credit-card">
    Add, remove, or change credit cards and other payment options securely.
  </Card>

  <Card title="Download invoices" icon="download">
    Access and download PDF copies of all your invoices and receipts.
  </Card>

  <Card title="Manage billing cycle" icon="calendar">
    View your billing cycle and next payment date.
  </Card>

  <Card title="Cancel subscription" icon="x">
    Cancel your Pro subscription with immediate effect or at period end.
  </Card>

  <Card title="View payment history" icon="clock">
    See all past payments, failed payments, and upcoming charges.
  </Card>
</CardGroup>

<Info>
  The billing portal is powered by Stripe, our secure payment processor, and
  provides 24/7 access to manage your account.
</Info>

## Payment methods

<CardGroup cols={2}>
  <Card title="Credit & debit cards" icon="credit-card">
    Visa, Mastercard, American Express, and all major debit cards are accepted.
  </Card>

  <Card title="Secure payments" icon="lock">
    All payments are processed securely via Stripe. Your card details are never
    stored on our servers.
  </Card>
</CardGroup>

<Info>
  You can update your payment method by clicking your avatar → Account Settings
  → Subscription tab → Manage billing.
</Info>

## Cancellations

<Warning>
  Cancelling your subscription will remove access to Pro features after your
  current billing period ends. You'll keep any downloads already used this
  month.
</Warning>

## Billing FAQ

<AccordionGroup>
  <Accordion title="How do download limits work exactly?">
    Download limits apply only to generating final PDF certificates. You can
    preview PDFs unlimited times, edit forms as much as needed, and load saved
    forms without affecting your limit. Only when you click "Download PDF" for a
    completed certificate does it count toward your monthly limit.
  </Accordion>

  <Accordion title="When do download limits reset?">
    Download limits reset on the first day of each calendar month. If you use
    all 3 downloads in January, you'll get 3 new downloads on February 1st. Pro
    users never hit limits regardless of usage.
  </Accordion>

  <Accordion title="What happens to my saved forms if I downgrade?">
    If you downgrade from Pro to Free, you'll only be able to access your 3 most
    recent saved forms. Older forms remain in your account but are hidden until
    you upgrade again. No data is deleted.
  </Accordion>

  <Accordion title="How do I get an invoice or receipt?">
    Invoices and receipts are available for all Pro payments. Click your avatar
    in the top right → Account Settings → Subscription tab → Manage billing,
    then click **View Invoices** to download PDFs for your records. Free
    accounts don't have billing history since there are no charges.
  </Accordion>

  <Accordion title="What happens if my payment fails?">
    You'll receive an email notification and we'll retry the payment
    automatically. If payment continues to fail, your Pro access will be paused
    and you'll revert to Free plan limits until payment is updated.
  </Accordion>

  <Accordion title="How do I update my card details?">
    Click your avatar in the top right → Account Settings → Subscription tab →
    Manage billing, then click **Edit Payment Method** to update your card
    securely.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Click your avatar in the top right → Account Settings → Subscription tab →
    Manage billing, click **Cancel Subscription**, and confirm. You'll keep Pro
    access until the end of your current billing period, then automatically
    revert to the Free plan.
  </Accordion>

  <Accordion title="Is my payment information secure?">
    Absolutely. All payments are processed via Stripe, a PCI DSS Level 1
    compliant provider. Your card details never reach or are stored on our
    servers.
  </Accordion>

  <Accordion title="Are there any setup fees or contracts?">
    No setup fees, no contracts, no hidden charges. Pay only the monthly
    subscription fee and cancel anytime without penalties.
  </Accordion>
</AccordionGroup>

## Need help?

<CardGroup cols={2}>
  <Card title="Contact billing support" icon="mail" href="mailto:support@ccew.com.au">
    Email us for any billing or payment questions. We respond within 24 hours on
    business days.
  </Card>

  <Card title="Account management" icon="user" href="/account/managing-your-account">
    Learn how to manage your account, upgrade, or cancel your subscription.
  </Card>
</CardGroup>